Repair Center Associate
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Job Location:
Yellow Springs, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role:
The Repair Center Associate will assist with receiving picking and processing repair orders while maintaining all aspects of the Repair Center through the Oracle Depot Repair system. Perform additional clerical and administrative functions to support Repair Center operations. Collaborate closely with repair technicians to provide product repair support for customer items. All responsibilities are carried out with a focus on delivering customer value and meeting established customer service levels.
Core Responsibilities:
To perform the job successfully an individual must be able to perform each essential duty satisfactorily.
Assist in processing repair orders from receiving to picking
Provide warranty and turnaround status updates on customers orders.
Evaluate repair and calibrate various Analytic customer products
Follow-up with customer on evaluation information and to obtain authorization for repair
Enter Service and warranty data into Oracle system.
Assist in developing product test documentation e.g. Technical Bulletins and Service Manuals
Complete material transactions and ordering parts as required per technicians need
Run discrepancy report weekly and clean up as needed
Create and update SFDC Cases as needed for quality assurance
Provide technical/service support to our Global ASC (Authorized Service Center) Network.
Qualifications:
High School Diploma or equivalent
2 years of experience in material management customer service order management or similar fields
Experience with an ERP/CRM system - Oracle experience preferred
Working knowledge of Accounts Payable/Receivable processes order management and solid basic math skills.
Previous material management experience preferred
Previous customer service or repair service experience preferred
Must have working knowledge of PCs and PC software
Must be able to lift 30 pounds
Key Skills and Attributes
Must be customer service oriented
Strong attention to detail
Excellent organizational skills
Ability to work independently with high level of accuracy and efficiency
What We can Offer You:
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program including:
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
The estimated pay range for this position is $21/hr. to $24/hr.. Starting pay is dependent on multiple factors such as skills experience and work location. At Xylem we offer a competitive compensation package with a generous benefits package including Medical Dental and Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
IC
Key Skills
About Company
Discover Flygt's innovative submersible pump solutions for various applications, including wastewater, mining, and more. As a leading manufacturer of submersible pumps, Flygt offers reliable and efficient products for your pumping needs. Learn more at Xylem US.
