Customer Success Manager (Europe) MFMx

Trustpair stops vendor fraud before it happens. Were the automated vendor validation platform protecting 400 enterprise companies worldwide. Since 2017 finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.

As vendor fraud grows more sophisticated we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure reliable vendor account validation to wipe out fraud and boost efficiency.

Internally teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one youll be encouraged and trained to integrate these tools into your workflow in a practical hands-on way.

With offices in New York Paris London and Milan were a diverse team united by a bias for action. We ship fast learn from experiments and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security Trustpair is built for you.

Learn more about how we use AI in our everyday work.

About the role

Trustpair is looking for a dynamic Customer Success Manager to join our Customer team and ensure the satisfaction success and growth of our European client portfolio.

As a Customer Success Manager at Trustpair your mission will be to ensure a seamless experience with our platform from the very beginning and help our clients gain value from Trustpair long term. You will own a portfolio of European B2B enterprise accounts build strong relationships with key stakeholders and help drive product adoption renewals and expansion.

Youll have the chance to work with a variety of clients and users from Accounting and Finance teams to Procurement IT and C-level stakeholders across domestic and international companies.

Reporting to Mathilde youll join our CSM Europe team in a Paris-based role under our hybrid remote policy. Youll also work closely with Product Account Management Account Executives Ops and Revenue Excellence to make sure the voice of the customer is heard across the business.

Package details: Paris-based intermediate range: 3855k base 510.5k variable depending on profile and experience

What youll do

Own a portfolio of enterprise accounts:
You will be the main point of contact for a portfolio of European B2B enterprise clients including senior stakeholders and C-level contacts. Youll build strong relationships ensure a high-quality experience and act as a trusted partner throughout the customer journey.

Lead onboarding and customer journey management:
Youll support the successful onboarding of new clients and help guide existing customers throughout their lifecycle with Trustpair. Youll coordinate projects across multiple stakeholders and timelines ensuring smooth implementation and strong long-term engagement.

Drive product adoption and operational excellence:
Youll help clients get the most value from Trustpair by promoting best practices monitoring account health and usage and supporting product stickiness and platform adoption over time.

Identify growth opportunities and support renewals:
Youll identify upsell and cross-sell opportunities across your portfolio and contribute to renewal success while helping the team maintain strong ARR performance and low churn.

Be the voice of the customer internally:
Youll gather feedback from clients and share it with internal teams especially Product and Ops to help improve our platform processes and overall customer experience.

Work across tools and systems:
Youll use tools such as Planhat Notion Intercom Looker HubSpot Slack Google Drive and Forest Admin to manage your accounts and day-to-day work effectively.

Whats in it for you

• At Trustpair we see AI as a tool to save time sharpen focus and boost impact - whether youre already hands-on with AI or eager to learn youll join a team that values and encourages AI-driven ways of working

• Join a highly dynamic and motivated CS team that is always ready to help each other

• Work autonomously on a diverse client portfolio where every project is different

• Interact with a wide range of stakeholders across Finance Accounting Procurement and IT

• Have a real voice internally: your ideas can help shape team processes and cross-functional projects

• Play a key role in making sure customer feedback is taken into account in the way we build and improve the product

• Benefit from a structured onboarding and ramp-up plan designed to set you up for success

• Work in a flexible hybrid environment that will help you grow your ownership autonomy and leadership skills

• Trustpair is in scaling phase with career opportunities in France and internationally

• A talented team with senior colleagues you can learn and work with

• Inclusive environment with cultural diversity and parity
  

Why join Trustpair A list of our perks here!

Must-Haves

• At least 4 years of experience in a Customer Success role with account management responsibilities

• Prior experience working with B2B enterprise clients as a main point of contact or account owner

• Experience in a B2B SaaS startup or scale-up

• Strong ability to manage multiple projects stakeholders and deadlines at the same time

• Excellent communication skills and the ability to explain complex topics clearly to a variety of audiences

• Strong interpersonal skills and a collaborative mindset to work effectively across teams and with clients

• Fluent in French and English

Nice-To-Have

• Experience managing digital or technical client projects involving implementation deployment APIs or IT stakeholders

• Strong problem-solving skills and comfort handling difficult client conversations in a calm reassuring and solution-oriented way

Recruitment Process

• First call with Morgan Talent Acquisition (30min)

• Experience interview with Mathilde Hiring Manager (1h)

• Case study presentation interview with Mathilde & Yann (1h)

• Coffee fit with two members of the Trustpair team (30min)

• Final interview with Alexandre Cofounder & Managing Director (45min)
  

Equal Opportunity Statement
Trustpairs policy is to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status protected veteran status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.