Account Manager (Payments)

ABOUT THE ROLE

On behalf of our client a PSP global company with iGaming vertical we are looking for an Account Manager for the Payment Solutions Team to be responsible in managing relationships with payment service providers (PSPs) acquirers and other payment partners ensuring operational stability and optimal commercial performance.

You will act as a key link between internal teams and external providers owning day-to-day operations monitoring performance and driving continuous improvements in payment flows costs and reliability.

This role requires a hands-on operationally strong professional who deeply understands reconciliation processes and is able to control and verify settlement flows ensuring financial accuracy across all providers.

YOUR IMPACT

PSP Relationship & Commercial Management

• Communicate with PSPs acquirers and payment providers to negotiate and improve commercial terms (MDR fees settlement conditions)
• Maintain and develop strong working relationships with payment partners

Operational Management & Reconciliation

• Control reconciliation processes between the company and payment providers
• Monitor settlements ensuring timely payouts and escalating delays when needed
• Verify settlement flows and ensure financial accuracy across all providers

Payment Performance Monitoring

• Monitor key payment metrics: approval rate decline rate routing performance and transaction flow
• Work with internal teams to improve payment performance and conversion rates
• Identify trends and proactively flag issues that could impact business KPIs

Cross-Functional Coordination

• Work closely with Business Development Finance Product Legal Compliance and Integration teams
• Coordinate tasks related to PSP onboarding issue resolution and ongoing operations
• Act as the central point of contact for all PSP-related matters internally

Issue Resolution & Escalation

• Resolve operational issues related to payment processing in a timely manner
• Manage provider incidents from identification through to full resolution
• Escalate critical issues to relevant stakeholders with clear impact assessment

Onboarding & Technical Coordination

• Support onboarding of new payment providers end-to-end
• Work with technical teams on integrations including API flows data requirements and testing

YOU BRING

Experience

• Proven experience in payment processing (PSP acquirer fintech iGaming or similar environment)
• Experience working within high-risk industries such as iGaming crypto or forex
• Background in roles such as Payment Account Manager PSP Relationship Manager or Billing / Reconciliation Manager

Domain Knowledge

• Strong understanding of the payment ecosystem: PSPs acquirers payment institutions and payment orchestrators
• Solid grasp of payment routing and orchestration principles
• Understanding of commercial structures including MDR interchange and fee models

Technical Skills

• Basic technical understanding of APIs and integration flows
• Experience working with BI tools (Tableau Looker or similar)
• Comfortable reading and interpreting reconciliation and settlement reports

WHAT IS OFFERED

Global Payments Exposure

Work with a diverse portfolio of international PSPs and acquirers across multiple verticals

High-Impact Role

Directly influence payment performance and commercial outcomes at company level

Collaborative Culture

Cross-functional teams across Product Finance Legal Compliance and more

Growth Opportunities

Opportunity to grow within a fast-scaling payments organisation in a high-risk vertical