Proof Of Delivery (POD) Clerk

Career Directions Limited (CDL)

Job Location:

Kiambu - Kenya

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Proof Of Delivery (POD) Clerk

Department: Supply Chain / Logistics

Location: Ruiru

Reports To: Deputy Lead Transport

1. ROLE PURPOSE

The role holder is responsible for ensuring accurate timely and complete reconciliation of all Proof of Delivery (POD) documentation maintaining full audit trails for dispatches supporting transporter invoice validation and driving resolution of delivery discrepancies to enhance OTIF performance and customer satisfaction.

2. KEY ACCOUNTABILITIES

Ensure accurate collection verification and reconciliation of all PODs against delivery orders and dispatch records with immediate system updates.

Manage and resolve all delivery exceptions (shortages damages disputes) through timely escalation and follow-up to closure.

Coordinate with transporters to enforce POD return timelines track missing documentation and drive SLA compliance.

Maintain structured audit-ready documentation (physical and digital) ensuring full traceability of all deliveries.

Validate POD-backed deliveries to support transporter billing accuracy and flag discrepancies for review.

Prepare and share POD status reports dashboards and transporter performance insights.

Support customer service teams in resolving delivery disputes through timely provision of POD documentation.

Drive compliance with SOPs and continuously identify process improvement opportunities within the POD cycle.

3. KEY WORKING RELATIONSHIPS

Transport Dispatch Finance Customer Service Transporters Weighbridge

Requirements

4. QUALIFICATIONS & EXPERIENCE

Diploma in Supply Chain / Logistics / Business Administration

12 years experience in logistics dispatch or documentation handling

SAP/HighJump and Excel proficiency

Required Skills:

4. QUALIFICATIONS & EXPERIENCE Diploma in Supply Chain / Logistics / Business Administration 12 years experience in logistics dispatch or documentation handling SAP/HighJump and Excel proficiency

Required Education:

4. QUALIFICATIONS & EXPERIENCE Diploma in Supply Chain / Logistics / Business Administration 12 years experience in logistics dispatch or documentation handling SAP/HighJump and Excel proficiency

Job Title: Proof Of Delivery (POD) Clerk Department: Supply Chain / LogisticsLocation: RuiruReports To: Deputy Lead Transport1. ROLE PURPOSEThe role holder is responsible for ensuring accurate timely and complete reconciliation of all Proof of Delivery (POD) documentation maintaining full audit tra...