Senior Director, Strategic Accounts Universal
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Senior Director of Strategic Accounts is dedicated to managing the comprehensive business relationships with Universal a key Avendra client. The Senior Director of Strategic Accounts strives to understand the clients business strategy business objectives and goals and builds deep account relationships from a service and economic perspective ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Senior Director of Strategic Accounts works with the Vice President Branded Hotel Account Management to design and execute comprehensive account plans which ultimately retain the client long-term by delivering Avendra value (resources expertise and services) appropriately aligned with client goals and objectives.
Location: Universal Orlando FL.
Position Reports to Vice President Branded Hotel Account Management
Job Responsibilities
Establish and maintain excellent relationships with key corporate customer contacts at all customer locations; have a complete understanding of the business points including contract terms financial/legal obligations and account profitability
Develop implement and track account plans which accurately support the clients business strategy goals and objectives and allocate Avendra resources against various objectives to increase client participation satisfaction and retention
Provide regular account client plan PDI/ad hoc initiatives and general Avendra updates to our clients at various organizational levels.
Conduct recurring Client business reviews
Facilitate communication on strategy priorities and initiatives to appropriate support organizations (Sourcing Avendra Field Support Customer Service DEI/Sustainability Team Q.A. Account Planning and Analysis and Avendra Leadership.
Assure connectivity between the clients infrastructure and Avendras competencies key influencer awareness exposure and satisfaction
Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on clients behalf
Identify and measure results against objectives
Facilitate and manage product evaluations and product cuttings
Provide client with reoccurring reporting to include custom and ad hoc reporting as requested.
Measure results against objectives
Facilitate and manage optimization and rationalization savings reporting and opportunities
Establish and maintain relationships with manufacturers and distributors
Manage new park/property openings
Manage and conduct sourcing activities independently and in coordination with Avendra Sourcing
Maintain high client account satisfaction with Avendra
Secondary Responsibilities
Educate simplify the complexities of program participation while promoting Avendras overall value proposition
Primary Competencies
Taking Initiative
Problem Solving & Analytical Skills
Relationship Building
Organizational Acumen (P5)
Strategic Perspective (P5)
Championing Change (P5)
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required for this job. Duties responsibilities and activities may change at any time with or without notice.
Work Environment. This job operates in an office setting at client offices. This role routinely uses standard office equipment such as computers phones photocopiers and filing cabinets.
Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.
Qualifications
Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
Ability to balance being an advocate for the clients interests with implementing Avendras goals with the customer
Ability to make things happen either in troubleshooting role or in analyzing identifying or implementing an increase in the penetration of Avendras offerings
Excellent project management communication and organizational skills
Intermediate Excel skills proficient in PowerPoint presentation strong analytical skills and presentation skills
F&B and hospitiality knowledge required
Sourcing experience required
Overnight Travel Requirements. Type: All modes of transportation percentage 25-50% length: 1-2 nights
Years of Relevant Experience. 8-10 years of experience
Education Requirements. BS/BA in relevant field required. Masters degree preferred
About Aramark
Our Mission
Rooted in service and united by our purpose we strive to do great things for each other our partners our communities and our planet.
At Aramark we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race color religion national origin age sex gender pregnancy disability sexual orientation gender identity genetic information military status protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose we strive to do great things for each other our partners our communities and our planet. We believe a career should develop your talents fuel your passions and empower your professional growth. So no matter what youre pursuing -a new challenge a sense of belonging or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at connect with us onFacebookInstagramandTwitter.
Required Experience:
Exec
