Housing & Community Officer
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Posted on:
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Vacancies:
1 Vacancy
Job Summary
Housing & Community Officer
Salary: 37883 per annum plus an 846 annual car allowance and excellent benefits
Hours: 35 hours per week. We are also Happy to Talk Flexible Working
Contract Type: Permanent
Location: Hybrid working a mixture of home and office working at our office in Speke Liverpool.
Closing Date: 6 April 2026
Recruitment Date: 20 April 2026
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be
Our team of Housing & Community Officers provide visible and accessible support and engagement to our tenants and communities. You will work proactively to manage your caseload in relation to tenancy and estate matters and enquiries from customers. Working to ensure all our customers are treated fairly listened to and their views acted upon.
You will be actively involved in the delivery of neighbourhood plans estate management and improvement and engagement activities including home visits completed as part of our Knowing our customers campaign to support our aim of visiting all our tenants and least once every 18 months.
For further information please review the job description within the recruitment pack attached below.
Who are we looking for
The ideal candidate will have demonstratable experience in a similar housing management role. You will be experienced in interacting with customers and providing a high-quality and consistent service against key performance indicators. You will be able to manage and prioritise your workload problem-solve accurately maintain records and work effectively as part of a team. This role is an excellent opportunity for someone who wants to make a real difference to the lives of our tenants and wider community.
For further information please review the person specification within the recruitment pack attached below.
Why join us
Youll love being part of a caring inclusive professional and innovative organisation. Youll work with colleagues who feel happy motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack below and complete our online application process.
All applicants must apply with a CV and a supporting statementin order to be considered for this vacancy if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking who care about our purpose and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds cultures perspectives and experiences to support innovation creativity and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes thenplease ensure you select YES to the relevant question on our online application form.
Further information
For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.
The Company
South Liverpool Homes (SLH) manages over 3800 homes predominantly in the Speke and Garston area of Liverpool. We provide a range of homes to meet the needs of our customers including social rent affordable rent rent to buy and shared ownership.
Providing a safe and comfortable home is our core purpose however we provide more than just a roof over peoples heads. We are delivering ground-breaking services to help improve the life chances of the local community whilst continuing to be a strong and vibrant organisation.
Our overarching vision is dedicated to delivering great homes strong communities and bright futures guided by four key objectives: People Place Planet and Pound.
The Benefits
Generous annual leave
Flexible working
Your birthday off
Real Living Wage Employer
Medical Cashplan
Free parking
Wellbeing programme
Our Values
- We are inclusive
We respect and value each other we are stronger working together.
- We make it happen
We innovate; using our passion and energy to be bold find solutions and make a real difference.
- We care
We care about the wellbeing of our customers our colleagues and the communities we work in. They are at the heart of everything we do.
- We take ownership
We take personal responsibility for our actions; doing what we say we will do.
- We are professional
We value experience and expertise but also love to develop potential.
Documents
Required Experience:
Unclear Seniority
