Regional Outsourcing Manager, Associate

At JP Morgan Chase you will have the chance to be part of an amazing development journey while contributing to support our customers needs.

We are looking for an experienced professional to join asRegional Outsourcing Manager at the Associate level based inSão Paulo (Brazil) supporting the region (Latin America Canada & Bahamas) within the Global Supplier Services organization.

Job responsibilities

• Primary point of contact (intake):Act as the initial point of contact for the business on outsourcing-related questions; structure requests clarify objectives constraints and desired outcomes.
• Stakeholder relationship management:Build and maintain strong working relationships with key regional stakeholders; serve as a trusted advisor throughout planning and execution.
• Advisory & tailored recommendations:Provide pragmatic tailored guidance on outsourcing approaches based on stakeholder objectives constraints timelines restrictions commercials and risk considerations.
• Transaction management (end-to-end):Lead and coordinate outsourcing engagements from initiation to completion partnering with cross-functional stakeholders to deliver against timelines and quality standards.
• Lifecycle coverage:Support the full engagement lifecycle including new requests renewals/recertifications extensions and material changes ensuring continuity and appropriate oversight.
• Governance & readiness:Ensure required approvals and governance steps are completed; validate that submissions are complete and high quality and maintain appropriate records of decisions and outcomes.
• Operational execution (as needed):Perform and/or coordinate operational processing activities to progress engagements efficiently including documentation management process steps follow-ups and status tracking.
• Pipeline management & reporting:Manage a pipeline of requests and active engagements; prioritize with stakeholders; track milestones dependencies and escalations; provide clear updates and simple metrics.
• Issue management & continuous improvement:Identify issues early perform root-cause analysis drive solutions to closure and improve templates/playbooks and ways of working to reduce rework and increase consistency.

Required qualifications skills and capabilities

• 5 yearsof relevant experience in outsourcing vendor management business management procurement/sourcing operations/process management risk/governance or related roles.
• Demonstrated ability toexecute operationally(detail-oriented processing follow-through accuracy) while alsopartnering strategicallywith stakeholders (problem framing optioning recommendations).
• Strongrelationship management influencing negotiation and communication skills; ability to operate effectively in a matrix organization.
• Expert written and verbal English.
• Highly organized comfortable working in a fast-paced environment and able to manage multiple priorities and stakeholders simultaneously.
• Strong business judgment and analytical skills including the ability to evaluate options anticipate impacts and recommend pragmatic paths forward.
• Strong visibility into pipeline status milestones and key risks.

Required qualifications skills and capabilities

• Spanish is a plus.