Technical Support Specialist
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Nordiska is growing rapidly and we are now looking for a Technical Support Specialist (focus on Cards) to join our Product & Tech organisation. This is an excellent opportunity for someone early in their career who wants to work at the intersection of technology product and customer flows while playing a key role in managing technical card related processes and cases.
Bank at core innovation at heart
Nordiska is a bank offering a wide range of financial services allowing us to tailor solutions to each customer while simultaneously enabling them to gain access to advanced financial technology. Part of our offering is our Embedded platform enabling enterprise partners across Europe to seamlessly integrate financial services into their product offerings. We also provide corporate and real estate financing as well as sustainable savings with a government-backed deposit guarantee.
To meet future demands we continuously scale our modern technology platform expand partner integrations and accelerate product innovation to help shape the future of financial services.
Working at Nordiska
Since our founding we have been dedicated to making a difference and driving innovation. We work towards an ambitious vision and goals backed up by our history of successfully delivering high-quality results and sustainable growth.
Historically and going forward the people working at Nordiska are what enables our success. We balance our professional environment with an entrepreneurial mindset always acting with honesty and responsibility to build long-term trust among customers partners and employees.
About the role
As a Technical Support Specialist you will act as a bridge between Customer Support Product and Tech with a focus on our card products and Card-as-a-Service offering.
You will work hands-on with investigating and resolving more advanced technical and operational issues in customer journeys payment flows and card related processes. At the same time you will contribute to improving our ways of working by identifying patterns root causes and opportunities for improvement.
You will collaborate closely with engineers the platform team and the Product Manager for Cards contributing both to daily operations and long-term product improvements.
Key responsibilities
Investigate and resolve technical issues across customer journeys payments and card processes
Act as an escalation point for complex cases and identify root causes
Collaborate with Product Tech and partners to drive issue resolution
Translate customer and business needs into clear technical problem statements
Identify recurring issues and contribute to product process and tool improvements
Support Customer Support documentation and knowledge sharing to improve the overall customer experience
Your Professional Profile
You are structured and analytical in your way of working with a strong ability to understand problems and drive them toward resolution. You enjoy working hands-on with technical and operational challenges and take ownership of your tasks while maintaining a high level of quality.
You are a team player who values collaboration and enjoys working cross-functionally across different parts of the organisation. You communicate clearly and professionally and you are comfortable working in a fast-paced environment where conditions may change.
You are curious and eager to learn with a strong interest in technology digital products and preferably cards or payments.
We believe that you have
Holds a degree in information systems computer science industrial engineering or a related field
Has a strong interest in technology digital products and problem solving
Is analytical and structured in driving issues toward resolution
Communicates clearly in both Swedish and English with technical and non-technical stakeholders
Is curious self-driven and thrives in a fast-paced environment
Meritorious
Understanding of card networks (Visa/Mastercard)
Experience in cards/payments credit operations or Embedded Finance
Application
If youre looking to join a growth-driven environment that pairs innovation with profitability and reliability welcome to Nordiska. We look forward to receiving your application.
We review and interview continuously with background checks as part of the final stage of our process. For questions about the role and or more information you are warmly welcome to contact Jesper Qvenild at
Key Skills
About Company
Nordiska är en bank som erbjuder innovativa finansiella produkter för både företag och konsumenter. Nordiska Embedded är en plattform för inbyggda finansiella lösningar där Nordiska tillhandahåller sparande lån eller betalningstjänster antingen under eget varumärke eller genom partner ... View more
