Service Coordinator
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Job Location:
Huntersville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us:
Huntersville Ford is a customer-focused automotive dealership committed to delivering exceptional service and a seamless ownership experience. We pride ourselves on professionalism efficiency and building long-term relationships with our customers.
Position Summary:
We are seeking a highly organized and customer-oriented Automotive Service Coordinator to join our service team. This role is the central point of communication between customers service advisors and techniciansensuring smooth scheduling timely updates and a superior service experience.
What we offer:
- Free Health Insurance Option Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Short and Long Term Disability Insurance Available
- 401k options available
- Paid Vacations and Holiday Pay
- Employee appreciation celebrations
- Career advancement opportunities promote from within
- Discounts onproducts and services
- Family owned and operated
- Long term job security
Key Responsibilities:
- Greet customers and assist with scheduling service appointments (phone online and in-person)
- Coordinate daily service workflow and maintain an efficient appointment calendar
- Communicate service updates timelines and recommendations to customers
- Liaise between service advisors technicians and parts department to ensure timely scheduling efficiency.
- Verify customer information service history and warranty coverage
- Follow up with customers after service visits to ensure satisfaction and for future recommended services and /or maintenance
- Handle customer concerns professionally and escalate when necessary
- Maintain a clean organized and welcoming service reception area
Qualifications:
The ideal candidate maintains a polished professional demeanor at all times representing the dealership with integrity and respect. This includes clear and courteous communication a positive attitude under pressure strong attention to detail and the ability to handle customer interactions with patience and confidence. A professional appearance and a commitment to delivering a high-quality customer experience are essential in this role.
- Previous experience in an automotive dealership or service center preferred
- Strong customer service and communication skills
- Excellent organizational and multitasking abilities
- Proficiency with scheduling systems CRM tools and basic computer software
- Ability to work in a fast-paced environment and adapt to changing priorities
- High school diploma or equivalent (associate degree a plus)
- Must possess a valid drivers license with a clean driving record
- Must be able to pass a pre-employment background check and drug screening in accordance with company policy
The Krause Auto Group has been in business for over 30 years and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow promote from within and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW Mercedes Ford Lincoln Nissan HondaKia Volvo Hyundai Genesis Lamborghini Aston Martin Rolls RoyceKoenigsegg Mclaren and Lotus) across 5 states (Georgia South Carolina North Carolina Texas and Florida)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
About Company
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our emplo...
