Healthcare Applications Support Analyst (US Healthcare – EMREHR) Bilingual

Location: Medellín Colombia

Work Model: Full-Time Onsite (Work from Office Only)

Employment Type: Immediate Joiners Preferred

Department: Healthcare IT / Application Support

Position Overview

We are seeking an experienced and technically strong Healthcare Applications Support Analyst with prior experience supporting U.S. healthcare clients EMR/EHR platforms and clinical workflows.

This role is based in our Medellín Colombia office (onsite full-time) and requires hands-on production support experience strong troubleshooting skills and familiarity with U.S. healthcare operations. The ideal candidate can join immediately and is comfortable working in a fast-paced client-facing support environment.

Key Responsibilities

Production & Application Support

• Provide Tier 2/Tier 3 support for EMR/EHR systems used by U.S. healthcare providers.
  
• Troubleshoot application interface workflow and user access issues.
  
• Perform root cause analysis and resolve incidents within defined SLAs.
  
• Support system upgrades patches and configuration changes.
  

EMR/EHR & Clinical Workflow Support

• Support platforms such as Epic Cerner Allscripts Athenahealth Meditech or similar.
  
• Assist with user provisioning role configuration and access control.
  
• Understand clinical workflows including scheduling billing documentation orders and patient records.
  
• Collaborate with clinical and operational stakeholders to resolve system-related challenges.
  

Technical Troubleshooting & Integration

• Analyze HL7 interfaces data feeds and system integrations.
  
• Work with APIs database queries (SQL) and application logs for troubleshooting.
  
• Coordinate with integration teams and vendors to resolve data/interface issues.
  
• Support reporting and data validation activities.
  

Compliance & Documentation

• Ensure adherence to HIPAA and U.S. healthcare data security regulations.
  
• Maintain documentation of issues resolutions and knowledge base updates.
  
• Participate in audit support and access reviews when required.
  

Client & Stakeholder Communication

• Communicate effectively with U.S.-based healthcare clients.
  
• Provide timely updates and manage incident escalations.
  
• Work in alignment with U.S. time zones as needed.
  

Requirements

Required Qualifications

• 36 years of experience supporting U.S. healthcare clients.
  
• Strong understanding of U.S. healthcare workflows and terminology.
  
• Experience with:
  
• Health EMR or similar application knowledge
  
• Application logs and incident management tools
  
• Experience working in a production support environment with SLAs.
  
• Strong written and verbal English communication skills.
  

Preferred Qualifications

• Experience in US healthcare
  
• Experience in EMR and EHRs
  

Key Competencies

• Strong analytical and troubleshooting skills
  
• Client-focused mindset
  
• Ability to handle high-volume support cases
  
• Detail-oriented and process-driven
  
• Comfortable working in a structured onsite environment
  

Work Requirements

• Full-time onsite role in Medellín Colombia.
  
• Must be willing to work from the office daily.
  
• Immediate availability strongly preferred.
  
• Ability to align work schedule with U.S. healthcare client time zones.