Creative Account Support Specialist CO

About the role: The role requires effective internal communication and coordination with multiple stakeholders across disciplines. You will assist in preparing client updates maintaining deliverable documentation while also tracking project assets and managing QA. Working alongside the Account team you will help move projects through internal systems and ensure client requirements are met consistently. Additionally you will provide support to the Account Management team as needed..

Responsibilities include but are not limited to

• Facilitate internal communication between multiple internal stakeholders across teams and departments
• Support the preparation and maintenance of client updates presentations status sheets asset trackers and file organization.
• Maintain tasks assignments asset delivery in Asana and other Project Management tools as needed
• Coordinate with our network of creators to ensure timely delivery of assets and adherence to project specifications.
• Compile campaign performance metrics and create reporting decks using data visualization and internal tools
• Ensure client requirements are met proofread deliverables and conduct QA of all assets before they go live
• Create presentation materials and data summaries to be reviewed by senior account staff for internal and client-facing meetings.
• Ability to prioritize and handle multiple projects/asks simultaneously
• Support Account Management team across both client and internal needs

Goals for the role/what success looks like

• Develop strong relationships with internal teams across the organization
• Develop a firm understanding of WITHINs creative process
• Learn how the business operates and what success for WITHIN looks like
• Become the go to source for QA and asset delivery excellence

Reports to/works with

• Reports to Creative Account Manager

Requirements

• Bachelors Degree
• 1-3 years of experience working with a creative team or in digital marketing
• Strong attention to detail and organizational skills
• Excellent communication and time management skills
• Proficiency in Excel G-Suite and AI Tools such as Claude Gemini or ChatGPT
• Previous use of Asana or similar project management tool preferred

Our interview process includes but is not limited to the following:

• Cognitive Aptitude English and Typing Test

We offer a competitive salary and benefits based on ability level including:

• Base salary - 4.75M COP monthly
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Professional Development Program
• This is a fully in-office role. Candidates must be available to work on-site five days a week. (Based in Bogotá Colombia)

About WITHIN

WITHIN is the worlds first Performance Branding company partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media performance and brand and across media channels. With a full suite of offerings including media creative SEO Lifecycle Retail Media Affiliate and Influencer were able to work with our brand partners in an integrated fashion allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face Timberland Ben and Jerrys and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. Its a collaborative place made up of small closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Check out some of our work!

Weweave AI into everything we do using the latest tech across all teams to innovate work smarter and make better decisions. Whether its in creative operations or anything else AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work fully embracing it as a critical tool to help us succeed.