Technical Support L1 Barranquilla
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Job Location:
Barranquilla - Colombia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical responsibilities of the role
Customer / client centricity
- Be a named point of contact/ownership of service for a group of Thredd clients as well as part of a team supporting all Thredd clients on a pool basis
- Have a detailed understanding of the customers business (products customer journeys volumes) and needs
- Have end to end ownership of client requests to successful and timely resolution
- Advocacy for clients for requirements which are new to Thredd or not currently prioritised
Data & reporting
- Provide analysis on card/transactions data being confident and understanding in depth Thredd systems in house (SC EHI WS etc)
Quality & controls
- Understand follow and adhere to defined incident management procedures and communication plans
- Appropriate escalation of potential issues as per defined processes providing the required information needed to investigate thoroughly
Leadership responsibilities
Developing skills
- Seek opportunities to enable your own continuous development and support learning of others
Fostering teamwork
- Build bridges between departments especially with IMPS AM AS Product and other departments within the business
Communicating with impact
- Communicate clearly using the appropriate channels
Delivering results
- Agree capture and manage your personal goals to ensure delivery
Qualifications :
- Excellent oral and written communication skills in English
- An understanding of transaction processing systems electronic Point of Sale and ATMs 3DS Fraud CB etc
- Experience of working in a fast-paced environment where client service is time critical and has a direct effect on the bottom line
- Experience in an operational environment
- Experience in office software applications such as Word Excel email and browser
- Preferable exposure with Jira Confluence Soap ELK Postman etc
- A track record of success in a B2B and client facing service role within payments and technology
- Ability to perceive clients
- Exceptional problem-solving ability backed by good judgement
- Keen attention to detail
- A strong sense of urgency
- Ability to perform both within a team and autonomously
Additional Information :
This a 100% Onsite position in our Barranquilla Facilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
