Working Student – Customer Experience & Process Excellence (mfd)
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Job Location:
Düsseldorf - Germany
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Start Date: 01.05.2026
Duration: 24 months
Working hours: 20 h/week; up to 375 h/week during lecture free period possible
Workplace: Office in Düsseldorf
What you can expect:
As a working student you will support our team across two key interconnected pillars:
1. 1. Customer Journey Management
- Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps utilizing both qualitative and quantitative data to identify moments of truth.
- Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops.
- Prototyping & Visualization: Helping to prototype services and using your visualization skills to make future customer journeys tangible and easy to understand.
2. Process Excellence
- Process Mapping: Actively supporting the mapping and documentation of a wide range of business processes across the organization.
- Standardization: Making sure that we have standardized processes across METRO helping to create a consistent global framework for corporate units and international markets.
- Documentation: Keeping our process library up-to-date and ensuring that standards are clearly defined and easy to follow.
Qualifications :
You are the perfect fit if:
- Educational Background: Currently enrolled (min. 2nd year) in Business Administration Management Service Design Marketing or a related field.
- The Standardization Mindset: You have a passion for structure and a keen eye for how to make complex processes simple clear and scalable.
- Data & Empathy: You are comfortable working with both qualitative and quantitative data proving high empathy for customer needs.
- Toolkit Proficiency: You are a confident user of digital collaboration and ideation tools (e.g. Miro Mural or Lucidchart).
- Organized & Detail-Oriented: You enjoy the craft of documentation and taking complex information and organizing it into clear standardized visual maps.
- Language & Communication: You are fluent in English and have the confidence to communicate ideas clearly in an international environment.
Nice to have:
- Market Affinity: You are a foodie with a genuine affinity for gastronomy and the hospitality market.
Additional Information :
- Work-life balance: Flexible working hours - up to 20 working hours/week - with the option of mobile working in agreement with your line manager prorated holidays earned based on your contract and working time.
- Mentoring for the duration of your contract (max. 2 years).
- Well-being: Health days with lots of health checks and information about your well-being company medical care including a range of preventive services such as flu shots OTHEB employee assistance program.
- Exciting life on campus: Free gym and sports classes Rioba coffee bar canteen with discounted meals for employees discounts in our wholesale store and many campus events.
Remote Work :
No
Employment Type :
Part-time
About Company
METRO is a leading international wholesale company with food and non-food assortments that specialises in serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Around the world, METRO has 15 million customers who can choose whether to shop in o ... View more
