Technical Support Engineer Performance HYD WFO

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description: Please find the detailed job description attached for your reference.

Job Description
Job Title: Technical Support Engineer Performance
Number of Positions: 1

About the Role

We are looking for a Technical Support Engineer Performance to join our team. The engineer will be responsible for managing and resolving critical performance and availability issues on the ServiceNow platform. This is a customer-facing role requiring strong technical expertise in diagnosing and resolving performance degradations database optimization and application troubleshooting.

The role may require weekend/holiday rotational support outside normal business hours.

Responsibilities

Resolve complex performance-related issues on the ServiceNow platform.
Analyze transactional throughput memory CPU job processing and disk utilization using tools such as Splunk Grafana and BigData.
Perform database tuning: query optimization adding indexes maintaining tables and execution plan analysis.
Review JavaScript and Java application code for performance concerns and provide solutions.
Collaborate with Development Infrastructure Networking and Hardware teams for RCA and issue resolution.
Conduct advanced Unix/Linux troubleshooting including analyzing Java heap dumps and thread dumps.

Mandate Skills

Relational Databases (MySQL / Oracle)
Java (OOP principles memory management)
JavaScript (preferred) / Python / Perl
Unix/Linux (advanced troubleshooting)
Performance diagnosis & database tuning (e.g. explain plans query optimization)
Strong communication & customer service orientation

Good-to-Have Skills

Splunk Grafana BigData
Networking concepts (TCP/IP)
Web services (JDBC ODBC)
ITSM / ITIL / CMDB knowledge

Education

Bachelors or Masters in Computer Science Engineering or equivalent

Job Description: Please find the detailed job description attached for your reference. Job Description Job Title: Technical Support Engineer Performance Number of Positions: 1 About the Role We are looking for a Technical Support Engineer Performance to join our team. The engineer will b...