Service Desk Engineer

Noida - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Requirements

Provide Level 1 (L1) support via calls email and chat

Log track and manage incidents/service requests using ticketing tools

Troubleshoot basic issues related to hardware software and networking

Handle user account management (password resets access issues etc.)

Diagnose and resolve technical issues within SLA timelines

Escalate complex issues to L2 / L3 support teams when necessary

Follow standard operating procedures (SOPs) for issue resolution

Maintain proper documentation of incidents resolutions and system updates

Ensure high levels of customer satisfaction and communicationBE / (Computer / Mechanical / Electrical / Electronics / Instrumentation or equivalent) Or BCA / MCA

Benefits

Provident Fund (PF)

ESI

Health Insurance

Required Skills:

Troubleshoot basic issues related to hardware software and networking Handle user account management (password resets access issues etc.) Diagnose and resolve technical issues within SLA timelines Escalate complex issues to L2 / L3 support teams when necessary

Required Education:

BE / (Computer / Mechanical / Electrical / Electronics / Instrumentation or equivalent) Or BCA / MCA

RequirementsProvide Level 1 (L1) support via calls email and chatLog track and manage incidents/service requests using ticketing toolsTroubleshoot basic issues related to hardware software and networkingHandle user account management (password resets access issues etc.)Diagnose and resolve technical...