Senior Associate – Talent Lifecycle Delivery Services ELMAC Region (HR Shared Services)

Career Category

Job Description

Join our team at AMGEN Capability Center Portugal consistently recognized among the top companies in the Best Workplaces ranking by Great Place to Work in 2026 we were once again distinguished as one of the top Best Workplaces in the country (category 201500 employees) reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 500 talented individuals spanning more than 30 functions and areas of expertise and representing over 40 nationalities. Together we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics Digital Technology & Innovation Cybersecurity R&D Operations Global Distribution Finance Regulatory Affairs General & Administrative Human Resources and many more.

Located in the heart of Lisbon our AMGEN office fosters a culture of innovation excellence and purpose. Come thrive with us at AMGEN supporting our mission To Serve Patients.

What we do at AMGEN matters in peoples lives.

SENIOR ASSOCIATE TALENT LIFECYCLE DELIVERY SERVICES - ELMAC REGION (HR SHARED SERVICES)

LIVE

WHAT YOU WILL DO

In this vital role you will join the HR Talent Lifecycle Service Delivery team in Lisbon supporting HR service delivery across the ELMAC region (Europe Latin America the Middle East Africa and Canada). You will act as a senior member of the regional HR Operations team managing complex cases and ensuring high-quality execution of Hire-to-Retire (H2R) processes within Amgens global tiered HR service delivery model (Tier 1 centralized support in India and Tier 2 regional resolution).

Lets do this. Lets change the this vital role you will:

• Regional Escalation & Case Management
  • Manage and resolve complex Tier 1 escalations across the ELMAC region ensuring timely accurate and compliant resolution.
  • Partner with HR Business Partners (HRBPs) Centers of Excellence (COEs) Payroll Legal and local HR teams to resolve cross-functional and multi-country cases.
  • Conduct root cause analysis on recurring issues and recommend preventive solutions.
  • Support knowledge base updates and training initiatives to reduce future escalations.
  • Ensure adherence to SLAs KPIs and quality standards.
• Hire-to-Retire (H2R) Service Delivery
  • Execute and oversee HR transactions across the employee lifecycle including onboarding internal mobility leaves job changes data updates terminations and offboarding.
  • Ensure data accuracy and compliance within Workday and related HR systems.
  • Handle sensitive employee cases with discretion and professionalism.
  • Ensure consistent application of global process standards while considering local legal and regulatory requirements.
• Systems & Process Expertise
  • Act as a key user of Workday and ServiceNow supporting case management and HR transaction processing.
  • Provide guidance to junior team members on system usage and process adherence.
  • Contribute to system enhancements testing activities and process documentation updates.
  • Identify opportunities for process standardization and automation within the region.
• Continuous Improvement & Operational Excellence
  • Support continuous improvement initiatives aimed at enhancing employee experience and operational efficiency.
  • Contribute to automation and digital enhancement initiatives within HR service delivery.
  • Monitor case trends and provide insights to the manager to improve service quality and reduce rework.
  • Participate in regional and global HR projects as a subject matter expert.
• Stakeholder Collaboration
  • Build strong working relationships with local HR teams and cross-functional partners across multiple countries.
  • Provide clear professional communication to employees and HR stakeholders.
  • Represent Talent Lifecycle Delivery Services in operational discussions when required.

WIN

WHAT WE EXPECT OF YOU

Minimum requirements

• Bachelors degree in Human Resources Business Administration or related field.
• 4-6 years of experience in HR Operations HR Shared Services or HR Service Delivery preferably in a multinational or regional environment.
• Proven experience managing complex HR cases across multiple countries.
• Strong knowledge of Hire-to-Retire (H2R) processes.
• Hands-on experience with Workday and ServiceNow.
• Experience working in a tiered service delivery model is preferred.
• Solid understanding of HR data governance and compliance standards.

Preferred requirements

• Strong service orientation and commitment to employee experience.
• Excellent problem-solving and analytical skills.
• High attention to detail and data accuracy.
• Ability to manage complexity and prioritize effectively.
• Strong communication skills in English (additional languages are a plus).
• Collaborative mindset with the ability to work across cultures and time zones.
• Digital & systems proficiency with confidence using HRIS platforms.

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others we also care deeply for our teammates well-being and growth.

• Vast opportunities to learn develop and move up and across our global organization.
• Diverse and inclusive community of belonging where colleagues are empowered to bring ideas to the table take risks and act.
• Generous AMGEN Total Rewards Plan comprising healthcare finance wealth and career benefits.
• Flexible work arrangements.

Objects in your future are closer than they us.

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.