Customer Support & Training Specialist
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Job Location:
Lakewood, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Im a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:
Customer Support & Training Specialist
Full-Time Employment
Lakewood Ohio
Customer Support & Training Specialist
Full-Time Employment
Lakewood Ohio
Company
Software development company
Accessibility software for people with disabilities
Make a difference and impact in peoples lives
Competitive salary comprehensive benefits 401(k)
Fast growing company with opportunities for career growth
Passionate team committed to bringing out the best in each other
Artificial Intelligence and automation leveraged to scale
Industry leader laid-back culture open-door policy
Role
New customer onboarding and ongoing software training
Categorize support requests as: Training Break-fix Bugs or Improvements
Provide solutions and train users on software features
Escalate tickets to supervisor or route to other teams
Follow-up with customers to confirm resolution
Provide updates on upcoming feature releases
Opportunity to learn and grow into other roles within the company
Required
Empathy
Multitasking
Customer support
Computer software skills
Excellent verbal and written communication
Preferred
User training
Google Cloud
Adobe Acrobat
Freshdesk Ticketing System
Understanding of accessibility
Next
Email your resume to@ for more information
Software development company
Accessibility software for people with disabilities
Make a difference and impact in peoples lives
Competitive salary comprehensive benefits 401(k)
Fast growing company with opportunities for career growth
Passionate team committed to bringing out the best in each other
Artificial Intelligence and automation leveraged to scale
Industry leader laid-back culture open-door policy
Role
New customer onboarding and ongoing software training
Categorize support requests as: Training Break-fix Bugs or Improvements
Provide solutions and train users on software features
Escalate tickets to supervisor or route to other teams
Follow-up with customers to confirm resolution
Provide updates on upcoming feature releases
Opportunity to learn and grow into other roles within the company
Required
Empathy
Multitasking
Customer support
Computer software skills
Excellent verbal and written communication
Preferred
User training
Google Cloud
Adobe Acrobat
Freshdesk Ticketing System
Understanding of accessibility
Next
Email your resume to@ for more information
Sean Zetts
Riverside Recruiting
Sr. Recruiter & President
product support customer support technical support training specialist customer enablement user training customer success product support accessibility support assistive technology customer experience application support user success solutions advocate
Required Experience:
IC
About Company
Expert IT Recruiter for Cleveland, Akron, Canton, Ohio.Architect, Engineer, Developer, Cloud, Software, Web, Virtualization, Network, CyberSecurity, ERP
