Associate Director of Customer Engineering

I hope you are doing well. Let me know if you want to set up a call to discuss this role. This is a role we would ideally like to have in the Chicago area so I would focus search efforts there. With that being said we would consider someone remote if they understood that there would be constant travel to Chicago. Please review and let me know if you have any questions about the requirements here.

Were seeking an experienced Associate Director of Customer Engineering to lead our technical integration team in delivering complex enterprise-grade integrations for Fortune 500 customers. Youll manage a team of Integration Consultants who work directly with customers to implement and integrate our AI-powered supply chain visibility platform with existing enterprise systems such as SAP Oracle Blue Yonder Manhattan and other TMS/WMS/ERP solutions.

This is a customer-facing hands-on technical leadership position reporting to the Director of Engineering. Youll be a player/coach with the ability to manage a diverse team of onshore and offshore consultants while participating in hands-on technical work to lead by example. Youll work in close partnership with our Professional Services organization to ensure seamless integration delivery across our traditional visibility solutions and emerging agentic AI capabilities.

As we scale our integration capabilities to support increasingly sophisticated AI-powered workflows autonomous decision-making systems and real-time data orchestration youll play a critical role in building team expertise establishing best practices and ensuring integration excellence across our growing customer base.

Integration Delivery Excellence

• Lead successful execution of integration workstreams on implementations for new and existing Fortune 500 customers across Order Visibility Inventory Visibility Transportation Management and AI-powered automation solutions
• Ensure integrations support both traditional visibility features and emerging AI capabilities including agentic workflows autonomous decision-making and predictive analytics
• Act as project sponsor on technically complex implementations requiring advanced integration architecture with ERP systems (SAP Oracle Blue Yonder Manhattan) OMS WMS TMS and YMS platforms
• Support team to clear technical roadblocks acting as point of escalation internally and externally for integration challenges
• Deliver real-time and batch integrations enabling seamless data flow across customer enterprise systems with focus on data quality reliability and scalability

Team Leadership & Development

• Directly manage coach motivate and mentor a team of onshore and offshore Integration Consultants providing technology leadership to foster collaboration productivity efficiency and agility
• Create clear goals for team members fostering accountability and ownership for quality of delivered integrations
• Develop team capability in emerging technologies including AI/ML integrations modern APIs cloud-native architectures and event-driven patterns
• Plan delegate and track task assignments while managing team resource capacity and utilization across concurrent customer projects
• Participate in hands-on technical work to lead by example maintain technical credibility and mentor consultants on complex integration scenarios

Integration Strategy & Best Practices

• Shape and drive integration team growth strategy in alignment with product roadmap customer needs and FourKites AI transformation
• Establish and evolve integration best practices reusable patterns and standardized components for common integration scenarios
• Collaborate with and train consultants on internal tool usage technical roadblock mitigation and process improvements
• Develop comprehensive documentation and knowledge sharing for internal teams implementation partners and customers
• Define and track metrics providing insight into team productivity velocity integration quality and customer satisfaction

Cross-Functional Collaboration

• Partner closely with Professional Services Product Engineering and Customer Success teams to ensure seamless delivery
• Collaborate with Product and Engineering to assess technical impact of product requirement changes and provide integration implementation feedback
• Work with Professional Services leadership to ensure integrated delivery approach smooth handoffs and aligned customer expectations
• Provide technical consultation during pre-sales for complex integration scenarios helping scope and position integration solutions
• Ensure all technical work is properly scoped identifying risks and partnering internally and externally for project success
• Translate technical integration capabilities into customer business value and contribute to solution positioning

The Customer Engineering team is the technical backbone of our customer implementations enabling Fortune 500 companies to connect our AI-powered platform with their enterprise systems. Working in close partnership with Professional Services the team architects and delivers complex integrations spanning ERP OMS WMS and TMS platforms-turning data silos into unified supply chain intelligence. As our solution evolves toward AI-first solutions with agentic capabilities this team plays a critical role in ensuring seamless data flow integration reliability and technical excellence that powers autonomous decision-making and real-time orchestration.

Experience & Leadership

• 5 years in technical leadership and people management preferably in Agile environments
• 8 years in customer-facing technical consulting or integration engineering
• Proven track record managing diverse teams of onshore and offshore technical consultants
• Experience leading integration delivery for enterprise SaaS implementations with demonstrated success delivering on-time high-quality integrations

Technical & Integration Expertise

• Bachelors or Masters degree in Computer Science Engineering Math or equivalent
• Deep understanding of leading TMS/WMS/ERP systems: SAP Oracle Blue Yonder (JDA) Manhattan MercuryGate BluJay
• Strong knowledge of communication protocols: FTP SFTP HTTP HTTPS AS2
• Expert-level understanding of web service calls: REST APIs SOAP GraphQL
• Proficiency with file structures and data formats: XML EDI (X12 EDIFACT) JSON flat files CSV
• Experience with modern integration platforms and middleware (MuleSoft Dell Boomi Informatica or similar preferred)
• Understanding of cloud platforms (AWS Azure GCP) and cloud-native integration patterns
• Familiarity with data transformation mapping and ETL/ELT processes
• Knowledge of authentication/authorization protocols (OAuth API keys certificates)

Supply Chain & Domain Knowledge (Required)

• Experience in logistics supply chain or transportation technology required
• Understanding of supply chain data flows: orders shipments inventory tracking events delivery confirmations
• Familiarity with supply chain visibility control tower or real-time tracking solutions
• Knowledge of transportation management warehouse management or order management business processes

Strategic & Collaboration Skills

• Ability to define and track metrics for team productivity velocity and integration quality
• Strong project management skills with ability to prioritize across multiple concurrent projects and competing demands
• Excellent communication skills with both technical and business stakeholders at enterprise-level clients
• Proven ability to troubleshoot complex technical issues and find creative solutions
• Experience collaborating with Product and Engineering teams on technical requirements and roadmap influence
• Strong critical thinking and problem-solving skills with ability to work in fast-paced agile environments

• Youve led integration teams through technology transformations (API modernization cloud migration platform evolution)
• You balance technical depth with team leadership-you can architect solutions and develop people
• Youre excited about AI/ML integration challenges and building team capability in emerging technologies
• You understand that great integrations arent just about data transfer-they enable business outcomes and customer value
• Youve built integration best practices and reusable patterns that scale across multiple customers
• You thrive in environments where you partner closely with Professional Services Product and Engineering
• Youre comfortable being hands-on when needed while also providing strategic direction for the team

Travel Requirement: Up to 25% (customer sites critical implementations team locations)

Location: Chicago (preferred) or remote with regular Chicago travel

The expected annual base salary range for this role is $140000 $170000. Actual compensation will be determined based on several factors including but not limited to experience qualifications skills and business addition to base salary this position is eligible for bonus and incentive compensation as well as participation in FourKites employee stock option program.

competitive compensation with stock options outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best we have 5 global recharge days in addition to generous PTO and standard holidays. Parental leave for all parents an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.

Benefits include:

• Medical Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO global recharge days and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities

We are the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility turns supply chain data into automated action. Our Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders shipments inventory and assets. This comprehensive view combined with AI-powered digital workers enables companies to prevent disruptions automate routine tasks and optimize performance across their supply chain. We process over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1600-plus global brands prevent disruptions make faster decisions and move from reactive tracking to proactive supply chain orchestration.