Student Experience Associate South East Asia

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Crimson Global Academy (CGA) is a world-class online school delivering live real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries our vision is to unlock our students limitless potential together for extraordinary futures.

What does this role involve

Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents primarily in New Zealand. Youll build and maintain strong relationships with students and families ensuring they receive timely and personalised assistance. This position requires effective communication problem-solving and the ability to handle various administrative tasks to enhance the student experience.
What are the main responsibilities for this role
- Student and Parent Support
- Communication and Relationship Building
- Administrative Tasks
- Collaboration and Problem Solving
You just might be the person were looking for if you have:
- Enthusiasm for supporting students parents and their academic journey.
- The ability to work independently prioritise effectively and strategically solve problems.
- Significant learning adaptability and a strong grasp of technology and systems.
- Excellent communication and organisational skills to manage multiple workflows.
- Fluent written and verbal communication in English.
- A collaborative spirit and openness to feedback.
- Strong time and stress management skills.
- Empathy resilience and a positive solution-focused attitude.
- Attention to detail and a high degree of flexibility.
How we measure success in this role:
- High student satisfaction through strong retention and NPS scores.
- Fast high-quality issue resolution measured by response and resolution speed.
Working Hours and Pay
- Full-time 40 hours per week. You must be available from 9am NZT (non-negotiable) and can work fully remote.
- Salary: 686400 PHP per annum.

Were a hardworking passionate and fun to work with team and wed welcome your application!

We look forward to hearing from you!

What does this role involve

Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents primarily in New Zealand. Youll build and maintain strong relationships with students and families ensuring they receive timely and personalised assistance. This position requires effective communication problem-solving and the ability to handle various administrative tasks to enhance the student experience.
What are the main responsibilities for this role
- Student and Parent Support
- Communication and Relationship Building
- Administrative Tasks
- Collaboration and Problem Solving
You just might be the person were looking for if you have:
- Enthusiasm for supporting students parents and their academic journey.
- The ability to work independently prioritise effectively and strategically solve problems.
- Significant learning adaptability and a strong grasp of technology and systems.
- Excellent communication and organisational skills to manage multiple workflows.
- Fluent written and verbal communication in English.
- A collaborative spirit and openness to feedback.
- Strong time and stress management skills.
- Empathy resilience and a positive solution-focused attitude.
- Attention to detail and a high degree of flexibility.
How we measure success in this role:
- High student satisfaction through strong retention and NPS scores.
- Fast high-quality issue resolution measured by response and resolution speed.
Working Hours and Pay
- Full-time 40 hours per week. You must be available from 9am NZT (non-negotiable) and can work fully remote.
- Salary: 686400 PHP per annum.