ABOUT WEDDED WONDERLAND
Wedded Wonderland is the global luxury destination wedding and celebrations platform with a Sydney-based team of 25 a growing remote team across the Philippines and globally and an active events and activations calendar. We run lean no heavy servers no on-premise infrastructure but we move fast we depend on our tech stack working perfectly every day and we hold team events and activations that require hands-on technical support outside of standard business hours.
THE ROLE
This is the role for someone who genuinely enjoys being the person people come to when something is not working and who takes quiet pride in the fact that most of the time things do not break on their watch. You will own the day-to-day technology experience for our Sydney team: setting up laptops onboarding new starters managing our software stack and making sure every screen every call every recording session and every event runs without a technical hitch. We do not run heavy infrastructure our stack is cloud-first and modern but we do run fast and we need someone who is equally fast flexible and calm under pressure. Weekend availability for team events and activations is part of this role.
WHAT YOU WILL DO
- Set up and configure Lenovo laptops for new starters Windows environment software installation account provisioning and first-day readiness
- Own the onboarding tech experience for every new team member from device setup to software access across Zoho GHL Aircall Riverside and all team tools
- Manage user accounts and access across the full software stack provisioning deprovisioning password resets and permission management
- Maintain and troubleshoot the Sydney office AV setup screens monitors webcams microphones and display connections for meetings and presentations
- Set up and support sessions for content recording audio and video quality checks session configuration and real-time support during recordings
- Provide first-line support for day-to-day tech issues across the team hardware software connectivity and peripheral problems resolved quickly without escalation where possible
- Manage the Aircall phone system user setup number management call routing and integration with Zoho CRM
- Coordinate with Zoho GHL and other SaaS vendors for support cases that require escalation beyond first-line resolution
- Maintain an asset register of all 25 laptops and peripherals warranty tracking replacement planning and software licence management
- Be available and on-site for team events activations and weekend activities that require AV setup tech support or device management
- Proactively identify tech friction points across the team and propose improvements you notice when something is slow awkward or inefficient before anyone complains
Requirements
WHAT WE ARE LOOKING FOR
- 2 years in an IT support helpdesk or technology coordinator role ideally in a fast-moving SME startup or media/events environment
- Solid hands-on experience with Windows and Lenovo hardware you can configure a laptop from scratch in under an hour
- Working knowledge of cloud-first SaaS environments you are comfortable managing users and permissions across multiple platforms simultaneously
- Experience with Zoho suite (CRM Desk or similar) user management and basic admin
- Experience with VoIP phone systems Aircall or comparable
- AV setup and troubleshooting experience screens display connections webcams microphones and conference room tech
- Based in Sydney with genuine availability for occasional weekend events and team activities this is a real requirement not a formality
- Patient calm and responsive under pressure when a recording session is about to start and the audio is not working you fix it quickly and quietly
Benefits
BONUS IF YOU HAVE
- Experience supporting a media content production or events company
- Familiarity with or similar remote recording platforms
- Experience managing a mixed fleet of Windows and Mac devices
- Basic understanding of SaaS billing and licence management tracking seat counts and renewals across multiple vendors
- Event AV experience setting up displays sound systems or streaming equipment for corporate or brand events
HOW TO APPLY
Email with subject Tech & IT Support Your Name. Include your CV and a brief description of the tech environment you currently support or have most recently supported how many users what platforms and what a typical week looks like for you.
THE KIND OF PERSON WHO SUCCEEDS HERE
You are the kind of person who arrives before everyone else to make sure everything is set up and you are still there at the end making sure everything is packed down properly. You take quiet pride in the fact that people rarely have to come to you with the same problem twice. You are patient with non-technical colleagues fast with fixes and proactive about spotting problems before they become complaints. You are comfortable at a Friday team dinner and equally comfortable at a Saturday brand activation this role lives beyond the 9-to-5 and you are genuinely fine with that.
Required Skills:
2 years in an IT support helpdesk or technology coordinator role ideally in a fast-moving SME startup or media/events environment Solid hands-on experience with Windows and Lenovo hardware you can configure a laptop from scratch in under an hour Working knowledge of cloud-first SaaS environments you are comfortable managing users and permissions across multiple platforms simultaneously Experience with Zoho suite (CRM Desk or similar) user management and basic admin Experience with VoIP phone systems Aircall or comparable AV setup and troubleshooting experience screens display connections webcams microphones and conference room tech Based in Sydney with genuine availability for occasional weekend events and team activities this is a real requirement not a formality Patient calm and responsive under pressure when a recording session is about to start and the audio is not working you fix it quickly and quietly
ABOUT WEDDED WONDERLANDWedded Wonderland is the global luxury destination wedding and celebrations platform with a Sydney-based team of 25 a growing remote team across the Philippines and globally and an active events and activations calendar. We run lean no heavy servers no on-premise infrastructu...
ABOUT WEDDED WONDERLAND
Wedded Wonderland is the global luxury destination wedding and celebrations platform with a Sydney-based team of 25 a growing remote team across the Philippines and globally and an active events and activations calendar. We run lean no heavy servers no on-premise infrastructure but we move fast we depend on our tech stack working perfectly every day and we hold team events and activations that require hands-on technical support outside of standard business hours.
THE ROLE
This is the role for someone who genuinely enjoys being the person people come to when something is not working and who takes quiet pride in the fact that most of the time things do not break on their watch. You will own the day-to-day technology experience for our Sydney team: setting up laptops onboarding new starters managing our software stack and making sure every screen every call every recording session and every event runs without a technical hitch. We do not run heavy infrastructure our stack is cloud-first and modern but we do run fast and we need someone who is equally fast flexible and calm under pressure. Weekend availability for team events and activations is part of this role.
WHAT YOU WILL DO
- Set up and configure Lenovo laptops for new starters Windows environment software installation account provisioning and first-day readiness
- Own the onboarding tech experience for every new team member from device setup to software access across Zoho GHL Aircall Riverside and all team tools
- Manage user accounts and access across the full software stack provisioning deprovisioning password resets and permission management
- Maintain and troubleshoot the Sydney office AV setup screens monitors webcams microphones and display connections for meetings and presentations
- Set up and support sessions for content recording audio and video quality checks session configuration and real-time support during recordings
- Provide first-line support for day-to-day tech issues across the team hardware software connectivity and peripheral problems resolved quickly without escalation where possible
- Manage the Aircall phone system user setup number management call routing and integration with Zoho CRM
- Coordinate with Zoho GHL and other SaaS vendors for support cases that require escalation beyond first-line resolution
- Maintain an asset register of all 25 laptops and peripherals warranty tracking replacement planning and software licence management
- Be available and on-site for team events activations and weekend activities that require AV setup tech support or device management
- Proactively identify tech friction points across the team and propose improvements you notice when something is slow awkward or inefficient before anyone complains
Requirements
WHAT WE ARE LOOKING FOR
- 2 years in an IT support helpdesk or technology coordinator role ideally in a fast-moving SME startup or media/events environment
- Solid hands-on experience with Windows and Lenovo hardware you can configure a laptop from scratch in under an hour
- Working knowledge of cloud-first SaaS environments you are comfortable managing users and permissions across multiple platforms simultaneously
- Experience with Zoho suite (CRM Desk or similar) user management and basic admin
- Experience with VoIP phone systems Aircall or comparable
- AV setup and troubleshooting experience screens display connections webcams microphones and conference room tech
- Based in Sydney with genuine availability for occasional weekend events and team activities this is a real requirement not a formality
- Patient calm and responsive under pressure when a recording session is about to start and the audio is not working you fix it quickly and quietly
Benefits
BONUS IF YOU HAVE
- Experience supporting a media content production or events company
- Familiarity with or similar remote recording platforms
- Experience managing a mixed fleet of Windows and Mac devices
- Basic understanding of SaaS billing and licence management tracking seat counts and renewals across multiple vendors
- Event AV experience setting up displays sound systems or streaming equipment for corporate or brand events
HOW TO APPLY
Email with subject Tech & IT Support Your Name. Include your CV and a brief description of the tech environment you currently support or have most recently supported how many users what platforms and what a typical week looks like for you.
THE KIND OF PERSON WHO SUCCEEDS HERE
You are the kind of person who arrives before everyone else to make sure everything is set up and you are still there at the end making sure everything is packed down properly. You take quiet pride in the fact that people rarely have to come to you with the same problem twice. You are patient with non-technical colleagues fast with fixes and proactive about spotting problems before they become complaints. You are comfortable at a Friday team dinner and equally comfortable at a Saturday brand activation this role lives beyond the 9-to-5 and you are genuinely fine with that.
Required Skills:
2 years in an IT support helpdesk or technology coordinator role ideally in a fast-moving SME startup or media/events environment Solid hands-on experience with Windows and Lenovo hardware you can configure a laptop from scratch in under an hour Working knowledge of cloud-first SaaS environments you are comfortable managing users and permissions across multiple platforms simultaneously Experience with Zoho suite (CRM Desk or similar) user management and basic admin Experience with VoIP phone systems Aircall or comparable AV setup and troubleshooting experience screens display connections webcams microphones and conference room tech Based in Sydney with genuine availability for occasional weekend events and team activities this is a real requirement not a formality Patient calm and responsive under pressure when a recording session is about to start and the audio is not working you fix it quickly and quietly
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