Director, Chief Product Owner Sponsor & Advisor Experience

We are seeking an experienced Director of Digital Product Management to lead our Advisor & Sponsor digital product strategy and ensure our products exceed customer expectations. You will lead a small digital product team and would be accountable to the Head of Advisor and Sponsor Product (AVP). In this role you will champion user-centricity acting as the voice of both the business and the customer while guiding the strategy and adoption of our digital products. You will work within a cross-functional team to develop innovative solutions and improve userexperience making a significant impact on our digital offerings. If you thrive on challenges and are passionate about simplifying consumer journeys we invite you to join our team and help redefine the future of digital experiences.

PositionResponsibilities:

Strategic Product Leadership:

• Define and evolve product strategy for complex digital platforms or services grounded in user insights market dynamics and competitive intelligence.

• Own the Advisor & Sponsor digital product vision and roadmap ensuring alignment with value stream enterprise-level goals and long-term business outcomes.

• Lead cross-functional collaboration to translate strategicobjectivesinto actionable product initiatives fostering alignment across engineering design data and business teams.

Execution Excellence & Scalable Delivery:

• Driveproductdevelopment across multiple workstreams ensuringiterativedelivery of high-impact features and platform enhancements.

• Prioritize and manage a dynamic backlog balancing short-term delivery needs with long-term strategic investments.

• Ensure delivery quality through oversight of user acceptance testing release planning and continuous improvement practices.

Data-Informed Decision Making:

• Leverage product analytics and customer feedback to assess performanceidentifyopportunities and guide strategic pivots.

• Partner with data and analytics teams to ensure robust measurement frameworks and actionable insights.

• Apply structured prioritization frameworks (e.g. RICEMoSCoW Eisenhower Matrix) tooptimizeroadmap decisions and resource allocation.

Platform Modernization & Experience Innovation:

• Partnerwith local and global platform teams to ensure modernization initiativessuch as transitions to secure scalable headless architecturesare effectively adopted and aligned with product goals.

• Champion the use of global design systems to deliver consistent accessible and scalable user experiences across digital properties.

• Drive personalization and experience innovation strategies that enhance engagement and deliver measurable business value.

Change Management and Go-to-Market Activities:

• Develop and implement change management plans to support smooth rollouts and stakeholder adoption of new capabilities.

• Collaborate with marketing sales and support teams to deliver effective enablement communications and product demos.

• Monitoradoptionmetrics and continuously refine go-to-market strategies based onfeedback and performance data.

Organizational Influence & Team Leadership:

• Communicate product strategy andimpactclearly to executive leadership and key stakeholders influencing enterprise priorities and investment decisions.

• Build and nurture strategic relationships across the organization to foster alignment collaboration and shared accountability.

• Manage vendor partnerships to ensuredeliveryexcellence and strategic alignment with product goals.

• Lead and develop a high-performing digital product team providing mentorship coaching and career development to direct reports.

• Set clear goals and expectations aligning individual and teamobjectiveswithbroaderbusiness strategy.

• Foster a culture of ownership innovation and customer-centricity empowering team members to make strategic decisions and drive measurable outcomes.

• Optimizeteam structure and resource allocation to support evolving priorities and maximize business impact across complex digital platforms or services.

Required Qualifications:

• Experience:6-10years of experience in product management with at least3years in a leadership role with a consistenttrack recordof accomplishment of delivering successful digital products. Within the Group Retirement space would be an asset.

• Education:Bachelors degreerequired;Mastersdegree(e.g. MBA or MS in a technical or business field)is a experience in digital product leadership mayalso be considered. Certifications in product strategy agile leadership or innovation management are beneficial.

• Skills:Excellent analytical problem-solving and decision-making skills. Exceptional communication and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.

• Digital Transformation: Proven track record of successfully launching and managing digital products; experience with AI is an asset but not required.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.