Client Care Advisor

Client Care Advisor Because You Were Made for Work That Matters
Job Type: Full-time MondayFriday with availability outside of regular office hours. Potential for a schedule from Tuesday-Saturday
Experience: 3 years in home care healthcare or senior services

Tired of jobs that dont matter Step into one that does.

Its purpose-driven people-powered work. Its showing up for seniors and families when they need someone to rely on. Its tough fast-paced deeply humanand incredibly rewarding. Were Winjack Senior Services Inc. and we provide compassionate relationship-based home care to seniors in Richmond North Delta and Surrey. Our head office is in Richmond but our impact reaches far beyond it.

Were looking for a confident outgoing Client Care Advisorwhos not afraid to lead coach coordinate and jump into the field themselves. If youre the type of person who thrives on challenge takes initiative and truly cares about peoplethis could be your perfect fit.

What We Offer

• Extended health and dental benefits
• Competitive salary bonuses
• Paid time off and a team that actually encourages using it
• Growth and leadership opportunitieswe promote from within
• A workplace culture thats built on compassion accountability and laughter
• Use of a company vehicle and or a mileage allowance

What Youll Do Big Picture

• Be the bridge between families caregivers and clientsmaking sure everyone gets the support they need
• Create thoughtful personalized care plans that reflect each seniors unique story
• Match the right caregivers with the right clients and back them up when things get tough
• Roll up your sleeves and provide direct care when neededbecause leadership isnt just behind a desk
• Be the go-to for quality checks crisis-solving family updates and team coaching
• Represent our company with heart and confidence when you recommend services and sign new clients
• Help us growwith new service offerings stronger community connections and team development

This Role is For You If Youre...

• Outgoing confident and calm under pressure
• The kind of leader who builds trust fast and follows through every time
• Someone who wants to be hands-on not stuck behind the scenes
• Comfortable navigating care challenges coordinating schedules and coaching teams
• Genuinely moved by the chance to improve someones lifeand not afraid of the hard stuff that comes with it
• Knows how to juggle competing priorities with ease
• Tech-savvy and confident using digital tools including scheduling and client care systems
• A builder of strong relationships and communicates with clarity empathy and confidence
• Poised to act with integrity and sound judgmenttrusted to make fair professional decisions
• The type who thinks ahead and gets things donedaily monthly and long-term priorities stay on track

Qualifications

• 3 years of home care healthcare or senior services experience (leadership experience preferred)
• Education in nursing social work healthcare gerontology or related field is a plus
• RN LPN or HCA credentials are an asset
• Valid drivers license reliable vehicle for home visits
• Comfortable driving in Richmond North Delta and Surrey
• Tech-savvy enough to manage scheduling and documentation platforms
• Physically able to provide personal care use lifts and conduct in-home visits

What Youll Love About Working Here

Were not just building a care company. Were building a culture. One where people show up support each other and have funeven on the hard days. If you want to be part of something meaningful and make a difference in your community apply today.

Winjack Senior Services Inc. is an equal opportunity employer. Only shortlisted candidates will be contacted. Thank you for your time!