Help Desk Technician Information Technology
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Job Location:
Winston Salem, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
Landmark Builders is seeking a part-timeHelpdesk Technician to serve as the first point of contact for employees seeking technical assistance. This role provides timely courteous support for hardware software and connectivity issues across the companys office and field locations. The Helpdesk Technician plays a key role in maintaining employee productivity by resolving day-to-day IT issues efficiently while upholding Landmark Builders commitment to quality and professionalism.
Key Responsibilities:
Technical Support
Experience & Technical Knowledge
About Landmark Builders:
Founded in 1975 Landmark Builders is a full-service commercial construction company headquartered in Winston-Salem NC with offices in Charlotte NC and Columbia SC. We are committed to delivering quality reliability and integrity on every project and to building careers that last.
Why People Build Their Careers at Landmark:
Employee Ownership (ESOP) Share in the long-term success of the company
Competitive Compensation Packages rewarding strong results
Career Growth Opportunities in a company committed to developing talent
Industry-Leading Safety Culture that prioritizes every employee
Paid Holidays and PTO to support work-life ba
Landmark Builders is seeking a part-timeHelpdesk Technician to serve as the first point of contact for employees seeking technical assistance. This role provides timely courteous support for hardware software and connectivity issues across the companys office and field locations. The Helpdesk Technician plays a key role in maintaining employee productivity by resolving day-to-day IT issues efficiently while upholding Landmark Builders commitment to quality and professionalism.
Key Responsibilities:
Technical Support
- Serve as the first point of contact for IT support requests submitted via phone email ticketing system or walk-in.
- Diagnose and resolve hardware software network and peripheral issues for office and field personnel.
- Set up configure and deploy workstations laptops mobile devices and peripherals for new and existing employees.
- Support and troubleshoot Microsoft 365 applications including Outlook Teams SharePoint and OneDrive.
- Assist with VPN access remote desktop connections and mobile device management.
- Escalate complex or unresolved issues to senior IT staff with thorough documentation of steps taken.
- Perform other IT duties as required to support the organization.
- Track and maintain accurate records of hardware and software assets using the companys asset management system.
- Create and maintain self-service documentation knowledge base articles and how-to guides for end users.
- Document all support interactions in the helpdesk ticketing system accurately and in a timely manner.
- Assist with hardware lifecycle activities including imaging deployment and disposal.
- Provide clear patient guidance to employees with varying levels of technical proficiency including field personnel.
- Deliver basic end-user training on new applications tools and IT security best practices.
- Support onboarding of new employees by preparing accounts devices and access in coordination with HR and IT staff.
- Contribute to company IT awareness initiatives and training materials.
- Follow and enforce IT security policies including password management software installation standards and data handling procedures.
- Report potential security incidents or policy violations to senior IT staff promptly.
- Assist with routine patching antivirus updates and endpoint compliance checks.
Experience & Technical Knowledge
- 13 years of experience in a helpdesk desktop support or IT support role strongly preferred; recent graduates with relevant certifications will be considered.
- Proficiency with Microsoft Windows 10/11 and Microsoft 365 (Outlook Teams SharePoint OneDrive Word Excel).
- Familiarity with Microsoft Entra ID/Active Directory and basic user account management.
- Working knowledge of networking fundamentals (TCP/IP DNS DHCP Wi-Fi troubleshooting).
- Experience with helpdesk ticketing systems and IT asset management tools preferred.
- CompTIA A Microsoft 365 Fundamentals or similar certification preferred but not required.
- Strong customer service orientation with a patient professional demeanor.
- Effective communicator with the ability to translate technical concepts for non-technical users.
- High ethical standards honesty and integrity.
- Collaborative mindset and willingness to contribute to team goals.
- Ability to manage multiple open issues prioritize effectively and stay organized under pressure.
- Commitment to upholding Landmark Builders core values.
About Landmark Builders:
Founded in 1975 Landmark Builders is a full-service commercial construction company headquartered in Winston-Salem NC with offices in Charlotte NC and Columbia SC. We are committed to delivering quality reliability and integrity on every project and to building careers that last.
Why People Build Their Careers at Landmark:
Employee Ownership (ESOP) Share in the long-term success of the company
Competitive Compensation Packages rewarding strong results
Career Growth Opportunities in a company committed to developing talent
Industry-Leading Safety Culture that prioritizes every employee
Paid Holidays and PTO to support work-life ba
Required Experience:
Intern
Key Skills
About Company
Landmark Builders is a regional general contractor that provides construction services including general construction, design/build services, construction management and upfit/renovation services with an emphasis on industrial/distribution, office, healthcare, senior living and hospit ... View more
