Programmer Application Developer
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Develop enhance and support ServiceNow workflows and automations that integrate systems including Workday One Identity Entra CMDB and asset management. This role designs and implementsagentic/AI-enabled workflowsin ServiceNow to automate triage fulfillment and user support experiences while maintaining control auditability and security. This is achieved by building reliable secure and auditable workflows using Flow Designer/IntegrationHub and scripted components where required.
Responsibilities
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Design and build ServiceNow workflows using Flow Designer (and legacy Workflow Editor where applicable)
- Utilize ServiceNows capabilities to automate and optimize business processes using agentic AI
- Build and maintain IntegrationHub components including custom actions subflows spokes (as required) connection & credential setups
- Develop integration-driven workflows to implement and maintain Service Catalog request workflows for access requests (REQ/RITM) approvals tasks and fulfillment status tracking
- Handle data mapping/transformations (e.g. Workday data ServiceNow user fields One Identity entitlements
- Create and maintain scripted logic as needed including business rules and scheduled jobs following secure SDLC best practices
- Coordinate deployments across environments and support release management processes
- Implement robust integration patterns including error handling retries idempotency correlation IDs and logging/audit trails
- Troubleshoot and resolve production issues (API errors auth failures data mismatches performance bottlenecks)
- Maintain code quality through version control (Git) and thorough documentation
- Security-first development mindset including ACLs roles and Credential Storage
- Produce and maintain documentation (integration specs data maps runbooks support procedures)
Qualifications
Technical Skills:
- Extensive ServiceNow development experience including Flow Designer JavaScript IntegrationHub platform architecture and REST/SOAP API integrations
- Experience developing agentic AI workflows
- Strong understanding of Web Services RESTful APIs and SOAP APIs
- Proficiency with Azure SQL and T-SQL (database design stored procedures user-defined functions integrated security)
- Experience with Visual Studio or similar development platform and Git version control
- Full SDLC experience (design implementation testing deployment documentation)
- Proficient with Postman for testing APIs
- Experience with CI/CD for deployment
Professional Skills:
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- High attention to detail
- Quick learner with adaptability to new technologies
- Ability to work independently and collaboratively
Preferred Qualifications:
- ServiceNow certification CSA or CAD
- Experience with legal or HR systems and applications
- Front-end development skills (HTML5 JavaScript CSS)
- Familiarity with legal technology platforms (NetDocuments IntApp Time IntApp New Business Intake SharePoint)
- Experience developing workflow automation solutions on platform besides ServiceNow
Education & Experience:
- Bachelors degree in Computer Science Information Technology or related field
- Minimum 2 years of professional software development experience
Required Experience:
IC
Key Skills
About Company
Milbank is a premier international law firm handling high-profile, complex cases and business transactions through 11 offices worldwide. Driven to deliver
