Lead Consultant, Artificial IntelligenceMachine Learning

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Inviting applications for the role of Lead Consultant Artificial Intelligence/Machine Learning
In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies.
Responsibilities

Provide Technical Support: Offer expert-level support for GenAI products and services including troubleshooting debugging and resolving technical issues.
Troubleshooting and Problem Resolution: Identify diagnose and resolve complex technical problems involving AI models algorithms prompts and software.
End User Interaction: Work directly with end users to understand their needs gather requirements and provide solutions for GenAI-related challenges.
Platform Enhancement and Optimization: Support and maintain a scalable fault-tolerant AI/ML platform monitor and troubleshoot data pipeline and model inference performance and optimize AI models for real-time applications.
Collaboration: Collaborate closely with engineering DevOps and product teams to improve product features functionality and reliability based on customer feedback and ensure seamless deployment improvements.
Documentation and Training: Create and maintain detailed documentation of support processes issues and resolutions for internal and external stakeholders. Assist in training customers and internal teams on best practices for using and maintaining GenAI products.
Monitoring and Reporting: Monitor system performance perform regular health checks and generate reports on system status incidents and resolutions.
Continuous Improvement: Stay up-to-date with the latest advancements in AI/ML/GenAI technologies and contribute to the continuous improvement of support processes and tools

Qualifications we seek in you!
Minimum Qualifications
BE/B Tech/MCA
Excellent written and verbal communication skills

Preferred Qualifications/ Skills

Experience with natural language processing (NLP) and machine learning (ML) models.
Familiarity with large language models (LLMs) such as GPT-3.5 Turbo GPT-4.0 and GPT-4-O.
Experience with OpenAI technologies and managing GenAI services in cloud environments.
Understanding of MLOps practices and model lifecycle management.
Familiarity with application monitoring solutions .
Proven experience in technical support or engineering preferably in AI/ML/GenAI environments.
Expertise in GenAI models (e.g. GPT Claude PaLM2 Llama2) and frameworks (e.g. RAG Agents COT).
Hands-on experience with cloud platforms (Azure AWS GCP) and DevOps tools.
Database knowledge: SQL/Sybase/Mongo DB any data warehouse (Snowflake Databricks) experience.
Strong proficiency in Python Shell scripting and other relevant programming and UI languages like Java Angular http protocols.
Monitoring tools knowledge like Splunk AppDynamics Autosys Grafana/ Loki/ Prometheus
ITIL application support management processes: Incident/Problem/Service/Jira management.
Familiarity with containerization technologies like Docker Loki and orchestration tools like Kubernetes (preferably EKS or OpenShift).
Excellent problem-solving analytical and troubleshooting skills with strong attention to detail.
Strong command and control with good communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders across global teams.
Bachelors degree in computer science Engineering or a related field.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Contract

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.