Manager, Cloud Services (Deployment Manager)

Overview

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content processes and cases for organizations across the globe we enabled more than 20000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for the position of Deployment Manager

The Manager Cloud Services is responsible for leading a team that is administers and manages management of customer solutions within the Companys cloud environment. The Manager Cloud Services will lead the direction of the team to expected KPIs to ensure timely engagements to the ticketing process.

Cloud & Technical Skills

• Experience supporting cloudbased customer solutions
• Broad knowledge of hosted / cloud technologies
• Demonstrates business technology understanding (not just technical depth)

Leadership & People Management

• Prior experience leading a support or team
• Experience with performance management and accountability
• Comfortable acting as an escalation point for issues

Service Management & KPIs

• Experience managing teams against KPIs or service metrics
• Experience managing work across scope time cost and quality

Process Compliance & Governance

• Experience defining or improving processes and procedures
• Exposure to compliance standards and operating guidelines
• Shows a mindset of continuous improvement and change advocacy

Customer & Stakeholder Management

• Strong customer service orientation
• Experience working with crossfunctional stakeholders
• Builds trust and maintains professionalism under pressure

Execution ProblemSolving & Work Style

• Strong problemsolving and analytical skills
• Demonstrates good time management and multitasking
• Can operate effectively in a fastpaced deadlinedriven environment
• Shows curiosity and ability to learn new technologies quickly

• Bachelors degree or equivalent experience
• Broad knowledge of Company hosted technologies
• 2 years customer and end user support experience
• 4 year degree in an IT related field or 6-8 years experience in an IT related position
• Superior Problem solving critical thinking and analytical skills
• Superior collaboration skills applied successfully within a team as well as other areas
• Superior attention to detail
• Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Superior Leadership sound judgement and business acumen skills
• Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Superior organizational multi-tasking and time management skills
• Superior facilitation and project management skills
• Superior customer service orientation
• Self-motivated with follow through and attention to detail
• Superior ability to handle sensitive information with discretion and tact
• Superior ability to establish rapport and gain the trust of others; effective at gaining consensus
• Able to thrive in a fast paced deadline driven environment
• Ability to coach mentor and provide feedback to team members in a timely manner
• Superior ability to develop use and deliver engaging informative and compelling presentation methodologies
• Sharp fast learner with technology curiosity and aptitude
• Superior experience with Microsoft Operating systems and products
• Proficiency with Microsoft Outlook or equivalent email and calendar software
• Superior business and technology acumen
• Up to 10% travel time required

Hylands Offering

Were proud of our cultureand take employee engagement seriously. By listening toemployees feedbackwere able to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications conferences etc..) tuition assistance program 4000 self-paced online courses instructor-led webinars mentorship programs structured on-boarding experience full of trainings dedicated Learning & Development department supporting our employees.
• R&D focus cutting edge technologies constant modernization efforts dynamic and innovative environment dedicated R&D Education Services department to help you grow.
• Work-life balance culture flexible work environment and working hours (we are working in task-based system!) possibility to work from home we value trust and we believe efficiency does not depend on your actual location however we would like to spend time together in the office!
• Well-being- private medical healthcare life insurance gym reimbursement.
• Community Engagement Volunteer time off (24h/year).
• Diversity & Inclusion employee resource groups inclusion benefits and policies
• Niceties & Events snacks and beverages employee referral program birthday baby gifts and employee programs

If you would like to join the company wherehonesty integrity and fairnesslie in the bottom of values where people are truly passionate about technology and dedicated to their work connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status gender identity or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants