Site Support Specialist
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are looking to hire a Site Support Specialist at our office location in Bengaluru. This will be Monday- Friday working in office with work timings of 1PM-10PM IST.
Day-to-day responsibilities:
Support employees for technology related issues requests etc
Initiate and complete onboarding and offboarding activities for all new hires and exits
Provide training to new hires during IT orientation
Identify potential issues and Troubleshoot hardware application related issues
Log all incidents and requests in the ITSM tool
Identify and escalate situations requiring urgent attention as per process
working knowledge of troubleshooting application issue and isolation to escalate appropriately
Provide first level technical assistance electronically and via phone chat and email
Scale up knowledge with the latest policies and processes
Work to improve first contact resolution and customer satisfaction
Work with the vendor for procurement request service providers etc
Act as a single point of contact for users
Escalate recurring problems to the Service Desk Leads
Follow up with end users to provide status updates as per Service Level guidelines
Support end users with their use of all Internal applications
Identify new issues and contribute to Knowledge Base development stay updated with current system information changes and updates
Adhere to the documented policies and procedures
Essential traits:
Ability and willingness to work in a 24*7*365 environment
This is on site job and required to be physically present in office
Excellent communication skills
Strong customer service skills
2-3 years of hands on experience with Active Directory and Exchange
Candidates must have minimum of 2-3 years of experience in IT Helpdesk environment
Experience working in Service Desk environment with exposure to IT incident management software
Basic knowledge of User and Security groups in Active Directory management
Knowledge of troubleshooting hardware related issues opening ticket with OEM to resolve issue under warranty
God to have knowledge of office workstation set up migration etc
Qualifications:
Engineering bachelors degree preferred
Proficiency in English.
An ITIL qualification is preferable but not essential
Sound understanding on customer support operations and processes
Any professional technical certification will be an added advantage
About Kroll
Join the global leader in risk and financial advisory solutionsKroll. With a nearly century-long legacy we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team One Kroll youll contribute to a collaborative and empowering environment propelling your career to new heights. Ready to build protect restore and maximize our clients value Your journey begins with Kroll.
In order to be considered for a position you must formally apply via
Kroll is committed to equal opportunity and diversity and recruits people based on merit.
#LI-Hybrid
#LI-JC1
Required Experience:
IC
Key Skills
About Company
Kroll’s Restructuring Administration practice, formerly Prime Clerk, offers end-to-end restructuring administration services with unrivaled experts and technology. Read more.
