IT Support Specialist

The Role

In this position as IT support specialist your work goes beyond fixing hardware and software issues. You will be an integral part of the 1st level support team but with additional responsibility for processes documentation and administration. You will help the team make sure that we do not only solve issues but we keep good order assure quality and have proper documentation. 

Your Profile

Optimally you have several years of experience in technical support in a midsize organization and an ambition to develop into process development and administration for internal IT functions. You need to have a profound understanding of technology be naturally service minded have a high attention to detail and strong interest in developing the way we do things and making ends meet in terms of documentation and department administration. 

The Team

The IT Support team at Cint is a globally distributed fast-paced group dedicated to providing seamless technology experiences. We are the backbone that enables our global employees to work securely and efficiently either they are in our offices at home or traveling. We challenge the status quo by always looking for how we can make our service offering smarter faster and give more value for our users. 

What Youll Do

• Global Technical Support: Provide 1st line support for Windows Mac and Network issues across CST EMEA and APAC shifts ensuring we fix the issues timely.

• Provisioning and Deprovisioning of Accounts and devices: Manage the user lifecycle by comfortably provisioning and deprovisioning accounts and devices.

• SOP & Knowledge Management: Lead the creation updates and maintenance of Standard Operating Procedures (SOPs) and How-To guides in Confluence to ensure a unified technical truth for the organization.

• Operational Quality Assurance: Perform weekly QA audits on team tickets and processes to identify gaps technical debt and opportunities for system-wide improvements.

• Policy & Project Participation: Contribute to strategic IT initiatives such as drafting policies for Free software tools to enhance our global security posture.

Qualifications :

Who You Are

• Process-Oriented Professional: You have 2 years of experience in corporate IT support with a genuine passion for documentation and compliance. You believe that if a solution isnt documented it isnt finished.

• Technical Generalist: You are comfortable troubleshooting Windows 10/11 macOS and both wired and wireless networking issues. Basic knowledge with MDM (Intune) and Okta is highly valued.

• Systems Thinker: You have a basic understanding of ITIL processesspecifically Incident Service Request and Change managementand you approach problems systematically.

• Communication Expert: You can translate complex technical jargon into simple actionable instructions for non-technical users and global stakeholders.

• Adaptable & Resilient: You are comfortable working in rotational shifts to support a global team and have a Bachelors degree in IT Computer Science or a related field.

Working at Cint

• Hybrid Model: Based in our Gurugram office youll enjoy a flexible hybrid setup with a minimum of 3 days in the office to foster local collaboration.

Additional Information :

This position is a full-time position with a hybrid model meaning minimum 3 days in the office.
 

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• Were pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• Were accountable for our work and actions
• Excellence comes as standard
• Were open honest and kind always.

We are caring

• We learn from each others experiences
• Stop and listen; every opinion matters
• We embrace diversity equity and inclusion.

More About Cint

Were proud to be recognised in Newsweeks 2025 Global Top 100 Most Loved Workplaces reflecting our commitment to a culture of trust respect and employee growth.

In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()

Additionally in a world of AI we want our candidates to understand our approach to the use of AI during the interview and hiring process so wed appreciate you reading our AI usage guide.

Remote Work :

No

Employment Type :

Full-time