Support Specialist L1, POS
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Coordinate and manage scheduled upgrades for Shiji Global Infrasys customers.
- Work closely with Fiscal teams to ensure upgrades are compliant in fiscally regulated countries.
- Maintain and update upgrade documentation and knowledge bases.
- Complete post-upgrade documentation and assist in gathering data for reporting purposes.
- Troubleshoot post-upgrade issues and escalate to L2 and L3 support teams as necessary.
- Ability to work 24/7 shifts to provide high-quality support to global customers across multiple time zones.
Qualifications :
- Minimum 2 years of experience in hospitality or a customer support role.
- Hands-on experience with POS systems; Infrasys experience preferred.
- Passionate about the hospitality industry and delivering exceptional customer service.
- Strong analytical organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to thrive in a fast-paced multi-tasking environment.
- Professional attitude with a strong get-it-done work ethic.
Additional Information :
Interested
We look forward to your application including your possible starting date and salary expectations.
We thank all applicants for their interest however only those candidates selected for interviews will be contacted.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 19 ... View more
