Program Manager

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Be Part of Our Next Chapter

For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.

As ProgramManager you will be responsible for supporting the management and success of one of Coates key QSR accounts McDonalds Canada with a focus on hardware programs including drive thru digital menu board enclosures kiosks and related restaurant technology infrastructure.

This role acts as a primary day to day point of contact between McDonalds stakeholders and Coates internal teams. The Program Manager ensures clear communication coordination and visibility across hardware initiatives while supporting the Account Director and senior leadership in delivering strong operational and commercial outcomes. Success in this role requires strong business acumen excellent communication skills and the ability to proactively gather consolidate and communicate information across internal teams and client stakeholders. The Program Manager plays a critical role in maintaining alignment across programs and ensuring client facing documentation and communications are clear accurate and timely.

Responsibilities:

Act as a key point of contact between McDonalds Canada stakeholders and Coates internal teams ensuring clear and consistent communication across programs

Support the management and coordination of hardware initiatives including drive thru enclosures kiosks media players and other restaurant technology infrastructure

Consolidate input from internal teams including hardware product supply chain finance and deployment teams and communicate updates clearly to internal and client stakeholders

Proactively prepare and maintain client facing documentation including program updates planning materials and presentation content

Support account leadership in managing client communications meetings and follow up actions

Ensure programs progress through appropriate internal processes while maintaining visibility across timelines dependencies and deliverables

Maintain strong working relationships with McDonalds stakeholders across technology construction procurement and vendor teams

Identify opportunities to improve communication coordination and program visibility across the account

Qualifications:

5 years experience in account coordination account management program management or client facing roles within a technology hardware retail or services environment

Experience working with enterprise clients or complex multi stakeholder environments preferred

Understanding of quick service restaurant operations retail technology environments or hardware deployment programs considered an advantage

Demonstrated ability to manage multiple initiatives and coordinate across internal teams and external stakeholders

Strong business awareness with the ability to understand client priorities and align internal teams accordingly

Capabilities:

Excellent communication skills with the ability to act as a clear liaison between client stakeholders and internal teams

Ability to gather input from multiple teams and translate it into clear structured information for client communication and decision making

Highly organized with strong attention to detail in documentation program tracking and follow up

Strong stakeholder management skills and the ability to build trusted working relationships across internal and client teams

Ability to operate independently proactively identify information gaps and ensure alignment across programs

Business minded approach with the confidence to ask thoughtful questions and ensure initiatives align with both client objectives and Coates capabilities

$75000 - $100000 a year

Full Salary Range (CAD): $75000/year (minimum) $87500/year (midpoint) $100000/ (maximum).

Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling @

- Wedo not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group

- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat

If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

Be Part of Our Next ChapterFor over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!Coates Group has the values of a family-owned business...