Head of Product, Sales & Distribution Compliance

The Distribution Compliance Team is responsible for ensuring the quality and sustainability of the business as the salesforce continues to expand. New and evolving regulations such as the Financial Products and Services Consumer Protection Act (FCPA) Manulife initiative on Conduct Risk Framework and Project Minotaur will put significant emphasis on the organizations ability to deliver fair and positive customer outcomes.

This role is critical in providing guidance and support to the business to meet new regulatory changes and Manulife initiatives.

Position Responsibilities:

• Subject Matter Expert (SME) for Product Sales Conduct distribution compliance and fair treatment of customers across the full policy lifecycle.
• Management and oversight of regulatory/compliance obligations; Ensuring controls and processes are in place to detect and mitigate any risk of non-compliance.
• Develop and implement the compliance monitoring and testing program for on-going assessment of control effectiveness of PSD risk.
• Preparation review and submission of internal and regulatory reporting within the timeline.
• Act as primary reviewer of all MP/MCBL Products representing Distribution Compliance.
• Work with L1 to identify monitor and report PSD risk that may arise to the Chief Compliance Officer (CCO).
• Develop and conduct risk assessment models tools and controls testing to identify risks and propose the control measure for mitigation approach.
• Carry out annual compliance quality assurance testing in accordance with the Distribution Compliance Controls Testing Guide provision of law internal rules and regulation and applicable professional ethical standards applicable to Manulife and MCBL sales force.
• Oversight the implementation of controls (QA sample testing mystery shopping etc.) by 1LOD review the testing results and advise on the mitigation actions.
• Ensure that the complaints allegations indicators (from various sources) relating to agent sale misconduct are properly and timely assessed to provide fair feedback to customer and for appropriate disciplinary action imposed on the violation agents.
• Ensure that the sales misconduct & distribution fraud investigation are conducted including progression of activities or steps moving from evidence gathering tasks data/information analysis to theory development and validation to forming reasonable ground to believe to interview directly the related parties and finally to enforce ethic code timely.
• Review the sales & marketing documents to ensure regulatory compliance.
• Review appropriateness of sale compensation structure etc. ensure that no Salespeople are incentivized based on compensation and incentive programs that favor certain products or features over the interests of clients.
• Conduct TPDD on the sale partners as company requirements
• Main coordinator for the Internal Audit Examination Divisional Quality Assurance Testing and Divisional Compliance Testing.
• Other tasks and projects as assigned by the Chief Compliance Officer.

Required Qualifications:

• Minimum 7 years relevant experience in insurance financial services industry or regulatory bodies in Compliance.

• Knowledge of financial services industry related legislations regulators industry best practices and professional standards especially in Product Sale & Distribution Compliance.

• Knowledge and experience in insurance product.

• Good interpersonal skills to work with various stakeholders and as a team.

• Able to work under pressure with good Compliance judgement skill.
• Professional qualification in law or accounting insurance fraud examination is an asset.
• Customer centric attitude and a sense of execution urgency.
• Able to work independently and proactively as well as be a team player. Support on local and regional projects.
• Familiarity with system reports and presentations utilizing excel and PowerPoint skills.
• Establish and maintain relationships with industry association and members.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .