Product Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About This Role
CAE is a high technology company at the leading edge of digital immersion providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.
Here are few reasons why folks love working at CAE!
Meaningful work that drives professional development
Ability to enter and grow within the technology industry
Work in a collaborative environment
Be part of a high-performance team
Your Role & Main Responsibilities
Responsibilities:
- Acts as Second Level support for Global customers in the Flight Service organizations. Supporting Crew Manager product solutions.
- Responsible for the analysis replication and resolution of medium to high complex problems at multiple layers (application environment database networking) in a high availability environment using advanced software and diagnostics tools.
- Provides support to both application front and back-end as well as recommends best business practices to customers on the application usability and system maintenance.
- Acts as a liaison with multiple teams across the organization including Development Product and Account Teams ensuring issues get the proper level of attention and prioritization for customer resolution on maintenance issues/service requests. Responsible for the account management of certain airlines which represents the primary point of contact for that airline from a problem resolution perspective.
- For Flight Service organization applies technical knowledge which involves Windows Server operating system UNIX and Citrix platforms. Must have basic knowledge of PL/SQL Oracle and RDBMS Scripting Unix shell script knowledge to resolve complex software problems.
- Works under general supervision with few direct instructions decisions are frequently reviewed.
- May include On-Call work on a 24x7 basis for critical and high severity issues.
- Decisions and actions have an impact on the success of a team or department.
- May provide training to other colleagues and new hires.
- Other potential engagements in other work areas within the company.
Requirements:
- Bachelors degree or above.
- An analytical and troubleshooting mindset is a requirement.
- Previous Customer Support experience (3-5 years)
- Windows/Unix(Solaris) usage familiarity is desired.
- Knowledge and expertise in PL/SQL Oracle database UNIX shell script LINUX Operation system Windows operation system.
- C and JAVA coding background is desired.
- Excellent communication skills in English (oral and written).
- Must be organized able to multi-task and prioritize daily workload.
- Airline/Crew Management background is a Must.
- AWS knowledge
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Position Type
RegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race nationality colour religion sex gender indentity and expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by local laws.
If you dont see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply. At CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at
Required Experience:
IC
Key Skills
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
