Marketing Operations Specialist

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

As aMarketing Operations Specialist you will be the backbone of our campaign execution and marketing technology management. This role focuses on the tactical administration of our systemsspecifically Marketo Zuddl and Reachdeskand ensuring that our global marketing programs are launched flawlessly and measured accurately. You will work closely with campaign managers and the broader Demand Generation team to turn strategy into reality.

How You Will Make an Impact

• Systems Administration: Serve as a primary administrator for Marketo and Zuddl managing system health lead flow processes from web to CRM and platform troubleshooting. Train and enable the team on how to use systems and processes.
• Campaign Operations: Execute the technical setup for marketing activities across our marketing technology stack
• Data Integrity & Compliance: Maintain clean database standards to ensure effective targeting and adherence to global email and web compliance regulations.
• Reporting Support: Pull and organize basic performance reports from the CRM Marketing Automation (MA) platforms and in Sigma to track campaign engagement and pipeline contribution.
• Continuous Improvement: Identify and create new ways to improve processes and workflows to drive efficiencies and outcomes.
• Process Documentation: Help maintain and document scalable workflows to ensure team best practices are consistently followed.

The Ideal Candidate Has:

• Experience: minimum 3 years of experience in marketing operations or a related digital marketing role preferably in a B2B SaaS environment.
• Technical Skills: Hands-on experience with Marketo /Hubspot and Salesforce.
• Campaign Execution: Familiarity with setting up multi-channel tactics such as automated email nurtures and webinar platforms.
• Detail-Oriented: A passion for quality assurance (QA) to ensure error-free campaign launches.
• Analytical Mindset: Basic ability to interpret data and generate standardized reports to communicate results.
• Team Player: Strong collaborative skills to partner with Sales RevOps and Customer Success.

Bonus Points:

• Proficiency in Tableau or Sigma.
• Experience with 6sense or similar intent-based tools.
• Familiarity with web development basics (HTML/CSS) for email template troubleshooting.

What we offer

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55 per day
• Community Days (days for us to give back to the community)
• Paid Annual Leave (22 days)
• Global Lifestyle Reimbursement Account
• Paid Sabbatical
• Complete laptop workstation

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  Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.