Technology Product Owner

Technology Product Lead

Why This Role Exists

We are building a Product organization to bringclear ownership prioritization and outcome accountabilityto critical technology platforms that power our business.

Today much of our platform and systems engineering work is executed through strong teams and capable technology but without consistentend-to-end ownership of outcomes clearvalue identification or transparentmeasurement of impact. Important work gets delivered but its often difficult to answer fundamental questions:

• Why is this the right work right now

• What outcomes are we driving

• How do we know its working

TheTechnicalProduct Leadrole exists to close that gap.

This role establishes a single accountable owner for thewhat and whyacross defined product areas while remaining close enough to execution to ensure clarity momentum and learning. This is asenior individual contributor rolewith meaningful decision authority and hands-on responsibility across both strategy and delivery.

How We Think AboutProduct Ownership

We viewproduct ownershipas acontinuous spectrum not a fixed state:

• NOW: Capability-based ownership and platform stabilization

• NEXT: Value-aligned recomposition and shared accountability

• LATER: True end-to-end value streams with economic ownership

Importantly:

The work does not change.
Only how we frame ownership outcomes and success evolves.

Technical Product Leads are expected to operate comfortably across this spectrum protecting near-term execution while intentionally shaping longer-term outcome ownership.

What Youll Own

Product Leads are anchored to one or morecapability-aligned product areas such as:

• Core Transaction Platforms

• Commercial Enablement

• Enterprise Data & Intelligence

• Developer & Platform Enablement

• Trust risk and compliance

While each Product Lead is assigned to a specific area the scope is intentionally designed to evolve from platform stewardship toward outcome and value-driven ownership over time.

Role Mandate

As a Product Lead you are accountable for:

• Definingwhat should be built and why

• Makingpriority and scope tradeoffswithin defined investment guardrails

• Owningproduct outcomes not just delivery

• Ensuring clarity and continuity from strategy through execution

This role blendsstrategic thinking with hands-on product work. Product Leads are expected to move fluidly between defining outcomes shaping work and partnering with delivery teams to ensure intent is clearly understood and executed.

What Youll Do

Product Vision Strategy & Outcomes

• Shape and evolve product vision and roadmaps aligned to organizational goals and technology strategy

• Translate business objectives into clear product outcomes hypotheses and success measures

• Align platform capabilities to KPI oriented outcomes such as scalability reliability automation efficiency and risk reduction

• Advocate for investments that measurably improve productivity and operational effectiveness

• Balance short-term delivery needs with long-term strategic outcomes

Hands-OnProduct Ownership& Execution

• Own product backlogs end-to-end ensuring work is clearly defined sequenced and aligned to outcomes

• Write and refine epics features and user stories as needed especially for complex high-impact or ambiguous work

• Lead backlog building and ongoing refinement to maintain a healthy outcome-oriented pipeline of work

• Partner closely with engineering and architecture to shape solutions identify dependencies and surface risks early

• Validate usefulness and impact of delivered capabilities with internal users and stakeholders

Leadership Decision-Making & Collaboration

• Serve as the primary decision-maker for prioritization sequencing and scope within your product area

• Foster collaboration accountability and continuous improvement across cross-functional teams

• Empower teams with clarity of intent while allowing flexibility in how work is delivered

• Make informed decisions under ambiguity time pressure or incomplete information

• Actively remove obstacles to progress and value delivery

Ceremonies Cadence & Flow

• Lead or actively participate in key product-focused ceremonies including backlog refinement andproduct planning

• Ensure shared understanding of priorities intent and success criteria across teams

• Partner with delivery leaders to support agile ways of working without becoming process-bound

• Adjust focus and level of involvement as products teams and maturity evolve

Stakeholder Engagement & Communication

• Act as the primary liaison between engineering architecture business partners and leadership

• Communicate priorities progress tradeoffs and outcomes clearly and consistently

• Maintain transparency to build trust and alignment across teams and departments

• Continuously gather feedback and pain points to inform roadmap and backlog decisions

Metrics Learning & Value Realization

• Define and track KPIs tied to efficiency performance reliability and business impact

• Use data and analytics to inform prioritization and validate hypotheses

• Monitor adoption and outcomes of delivered capabilities

• Translate results and learning into roadmap and backlog adjustments

REQUIRED QUALIFICATIONS:

• 8 years of experience intechnical product management technical product leadership or related roles

• Demonstrated ability to own outcomesandoperate hands-on at the delivery level

• Experience writing epics features and user stories in complex technical environments

• Proven ability to make prioritization and scope tradeoffs aligned to business value

• Strong analytical and problem-solving skills with a data-driven mindset

• Experience partnering closely with engineering architecture and operations teams

• Comfort operating in ambiguity and influencing without formal authority

• Strong communication skills across technical and non-technical audiences

PREFERRED QUALIFICATIONS:

• Background inplatform engineeringinfrastructureDevOps SRE orenterprise systems

• Experience in organizations transitioning from project-centric to product-centric models

• Familiarity with agile andlean product practicesin enterprise environments

KNOWLEDGE SKILLS AND ABILITIES

• Relationships Build valuable relationships with people facts and context. Unlock the power of people to overcome challenges to achieve more.

• Creativity Apply integrated thinking to produce unprecedented value. Combine new facts and deeper understanding peoples purpose and concerns to generate a surplus of ideas.

• Collaboration Develop aggressive yet realistic plans. Work collaboratively to make the best decision on allocation of time resources and talent.

• Accountability Get the job done. Be clear on who is going to do what and when.

• Learning Lead in a developmental environment. Turn learning into action. Embrace change and appreciate others.

• Transformational leader with the heart of serving others.

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.

• This position is bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.