Field Support
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
At Inetum we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our this role you will focus on resolving daily issues and incidents ensuring seamless operations and user satisfaction.
Main Responsibilities:
- Diagnosing and troubleshooting hardware software and network issues for on-site teams.
- Setting up new equipment and ensuring existing systems are updated and functioning properly.
- Educating staff on how to use specific technologies or systems effectively.
- Keeping detailed records of issues resolved updates applied and processes implemented.
- Interacting with both internal teams and external clients to address concerns and provide solutions.
- Identifying potential risks and implementing preventive measures to minimize downtime.
Qualifications :
- Educational background in IT Computer Science or related fields.
- Proficient in troubleshooting hardware software and network-related issues.
- Knowledge of operating systems (e.g. Windows macOS Linux) and basic networking principles (TCP/IP VPNs DNS).
- Familiarity with ticketing systems and IT support tools such as ServiceNow or JIRA.
- Ability to diagnose and resolve technical issues under time constraints.
- Analytical thinking to identify root causes and implement effective solutions.
- Excellent communication skills to provide clear instructions and updates to non-technical users.
- A team-oriented mindset with the ability to collaborate with various departments.
- A customer-first approach ensuring user satisfaction.
- Proficiency in English and other languages can be a bonus.
Additional Information :
- Location: Porto
- 100% on-site work
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
