Account Director, Commercial

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Drive revenue growth by expanding Genesys Cloud adoption across Brazils commercial segment helping organizations modernize how they connect with customers and employees. This role shapes how mid-market and enterprise businesses leverage AI-powered customer experience solutions to improve engagement efficiency and long-term loyalty. You will operate with full ownership of your territory influencing go-to-market strategy building executive relationships and delivering measurable business outcomes. At Genesys you will be part of a global team advancing customer experience through AI innovation and empathy while gaining exposure to high-impact deals and strategic growth opportunities across a rapidly evolving market.

Key Responsibilities:

• Own and exceed revenue targets by driving net-new business and expanding existing accounts within your assigned territory
• Develop and execute strategic territory and account plans that generate qualified pipeline and accelerate deal velocity
• Lead end-to-end sales cycles from initial engagement through contract negotiation and close ensuring predictable outcomes
• Engage C-level and senior stakeholders to uncover business challenges and position Genesys Cloud as a strategic solution
• Drive commercial negotiations that balance customer value with business objectives including pricing and contract structuring
• Partner cross-functionally with Solution Consultants Partners and Marketing to deliver differentiated and competitive sales strategies
• Maintain accurate pipeline visibility and forecasting to support business planning and performance tracking
• Build long-term customer relationships that drive retention expansion and advocacy

Required Qualifications:

• Proven experience in SaaS sales within commercial or enterprise segments
• Consistent track record of meeting or exceeding revenue quotas
• Experience managing complex sales cycles involving multiple stakeholders
• Strong ability to engage and influence senior executives and decision-makers
• Fluency in English

Preferred Qualifications:

• Experience selling CX Contact Center Cloud or AI-based solutions
• Strong commercial acumen with the ability to structure complex deals
• Excellent communication and presentation skills
• Self-motivated and collaborative mindset within dynamic environments

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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