Account Manager Client Success
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
WE ARE HIRING AN ACCOUNT MANAGER-CLIENT SUCCESS
Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets
If so youve probably experienced a TLC Worldwide campaign - without even knowing it.
At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.
Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.
Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.
Here are a few things that weve got to offer:
Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
Weekly webinars to support your development through our People Academy
Annual TLC Wellness Week and programmes throughout the year
TLC Culture Club - including seasonal social events tasty lunches & more
TLC Gives Back - volunteering opportunities including off site visits and volunteering leave
TLC Rise - supporting and empowering women into leadership roles
Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme
What youll be doing
Own the end-to-end delivery of assigned client campaigns ensuring they launch on time on budget and to brief
Act as the main point of contact for clients during campaign delivery building trusted relationships and managing expectations
Coordinate cross-functional teams (creative fulfilment tech insights) to resolve issues and maintain momentum
Monitor campaign performance and optimise execution to meet agreed KPIs; provide clear actionable reports and recommendations
Manage campaign budgets invoices and partner fulfilment to ensure accurate financial control
Lead quality assurance checks on assets customer journeys and reward fulfilment to maintain outstanding customer experience
Support post-campaign debriefs capture learnings and identify upsell or renewal opportunities
Maintain accurate records in CRM and project management tools and report on pipeline risks and outcomes
Who were looking for
Proven experience managing digital or rewards-led marketing campaigns client accounts or programme delivery
Strong stakeholder management and communication skills with confidence liaising at all levels
Organised and detail-oriented with experience managing multiple projects and deadlines
Analytical mindset with the ability to interpret campaign data and translate it into clear recommendations
Commercially aware able to manage budgets and spot opportunities for growth
Collaborative team player who thrives in a fast-paced scale-up environment
Proactive client-focused and resilient under pressure
Experience with CRM and project management tools; familiarity with loyalty platforms or fulfilment networks is beneficial
Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a world within the world that is free from prejudice bias and inequity.
A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If youre excited by everything weve told you then its time to apply!
