ServiceNow Architect
Share
Job Location:
Reston, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Acuity Inc. has an opening for a ServiceNow Platform Architect to support a highly visible federal clients enterprise ServiceNow platform modernization initiative. The role leads platform assessment architectural remediation and enterprise transformation of the agencys ServiceNow environment.
The architect evaluates the current platform implementation identifies customization-driven technical debt and defines a sustainable configuration-first architecture aligned with ServiceNow best practices CSDM service modeling and modern IT service management.
Working closely with government leadership platform stakeholders and engineering teams the architect assesses the current environment defines the target platform architecture and guides implementation of the modernization roadmap.
Responsibilities
The Platform Architect will work with a multidisciplinary ServiceNow team to assess architect and modernize the enterprise platform. The individual will:
- Lead architectural assessment of the existing ServiceNow platform including capabilities customization patterns workflows data models and integration dependencies.
- Analyze customization-driven technical debt across custom tables scripts workflows and platform applications impacting upgrade readiness scalability and maintainability.
- Evaluate alignment with ServiceNow architectural best practices including configuration-first delivery models CSDM adoption and standardized ITSM processes.
- Define the target ServiceNow platform architecture including service taxonomy service catalog structure CMDB design and platform governance standards.
- Design and guide implementation of CSDM-aligned CMDB architecture supporting service ownership impact analysis service mapping and operational visibility.
- Lead architecture across core platform capabilities including ITSM Employee Center enterprise service catalog integrations and platform applications.
- Define integration architecture and oversee data integrations between ServiceNow and external enterprise systems.
- Guide configuration standards development patterns and governance controls that reduce customization and maintain long-term upgrade compatibility.
- Collaborate with functional leads developers and government stakeholders to translate operational requirements into scalable platform capabilities.
- Support development of modernization roadmaps migration sequencing strategies and architectural decision frameworks.
- Provide architectural oversight during implementation including design reviews technical governance and quality assurance.
- Maintain architecture documentation including platform architecture diagrams integration architecture data models and technical standards.
Qualifications
Required Skills/Experience:
- Demonstrated experience serving as a ServiceNow Platform Architect or Lead Architect supporting enterprise implementations or platform modernization.
- Deep expertise across core ServiceNow capabilities including ITSM service catalog CMDB and platform governance.
- Strong experience designing CMDB architectures aligned to the Common Service Data Model (CSDM).
- Experience assessing and remediating heavily customized ServiceNow environments.
- Experience defining configuration-first delivery models and reducing customization-driven technical debt.
- Experience designing enterprise integrations between ServiceNow and external systems.
- Experience leading platform architecture within Agile or iterative delivery environments.
- Strong understanding of ServiceNow platform architecture including data models workflows integrations and extensibility patterns.
- Ability to guide enterprise stakeholders through platform modernization and architectural decision-making.
- ServiceNow Certified System Administrator.
- ServiceNow Certified Application Developer.
- ServiceNow Certified Implementation Specialist (preferred).
Clearance Requirement:
- US Citizen with the ability to obtain and maintain a federal public trust clearance
About Acuity
At Acuity your work mattersand so does your experience. Were a management and technology consulting firm supporting critical federal missions where youll have the opportunity to solve meaningful challenges work alongside high-performing teams and make a real impact from day one.
Why Youll Love Working Here:
Grow Your Career Your Way
We invest in you with personalized development plans mentorship and up to $6000 annually for training and certificationsso you can keep building the career you want.
Be Part of Something Innovative
Youll work on cutting-edge solutions that support important government missions in an environment that encourages new ideas and continuous improvement.
Thrive in a People-First Culture
Collaboration respect and support arent just valuestheyre how we operate. Your voice is heard your contributions are recognized and your success is shared.
Feel Valued and Rewarded
We offer competitive compensation comprehensive benefits and a strong focus on work-life balance so you can perform at your bestat work and at home.
Join an Award-Winning Team
Our employees consistently rank us among the bestearning honors like Best Places to Work (Washington Business Journal 9 years) and Top Workplaces (The Washington Post ).
Bring Your Whole Self to Work
Were committed to building a diverse inclusive environment where everyone feels respected supported and empowered to succeed.
Make Your Impact
Join Acuity and be part of a team where your ideas are valued your growth is supported and your work drives meaningful outcomes.
Acuity is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruiting Scams and Fraud
Acuity Inc. has been made aware of fraudulent job postings and individuals impersonating company recruiters. These scams may include fake job offers requests for sensitive personal information or demands for payment.
Please note:
- Acuity never asks candidates to pay for job applications equipment or training.
- All official communications will come from an @ email address.
- If you are unsure about a job posting or recruiter please verify the opportunity on our Careers page.
If you believe you have been targeted by a scam or have concerns about the authenticity of a job listing claiming to represent Acuity Inc. please contact us at . Protecting your security and trust is important to us.
Required Experience:
Staff IC
Key Skills
About Company
Explore home, auto, and business insurance options from a top-rated company. Find personalized service for you, your family, and your business. Get a quote or find an agent today.
