Head of Operations & Market Success
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Take a step forward and let Edenred surprise you.
Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.
We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.
Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.
Main responsabilities / task
Operational Leadership
- Lead and oversee day-to-day operations across the Mexico office ensuring service delivery meets agreed SLAs KPIs and quality standards.
- Drive operational excellence continuous improvement and consistency with PayTech global operating models.
- Act as the escalation point for operational delivery or customer-impacting issues arising in the Mexico teams.
Market Success & Customer Delivery
- Own the success of customer delivery for accounts and projects managed from Mexico.
- Ensure Account Managers build strong trusted relationships with clients and internal stakeholders.
- Ensure Project Managers deliver initiatives on time on scope and aligned to PayTech governance and controls.
- Work closely with UK-based teams to align priorities manage dependencies and ensure seamless cross-location delivery.
People Leadership
- Directly lead and develop team leads Account Managers and Project Managers.
- Build a high-performance culture focused on accountability collaboration and customer outcomes.
- Support talent development performance management succession planning and team engagement.
- Act as a role model for PayTech values and leadership behaviours.
Stakeholder & Representation Role
- Serve as the local senior representative of PayTech in Mexico.
- Be the key interface between the Mexico office and UK/global leadership.
- Translate global strategy into local execution and represent local challenges risks and opportunities back to the UK hub.
- Partner closely with Finance Risk Compliance Technology and HR stakeholders.
Governance & Risk
- Ensure adherence to PayTech policies controls and regulatory requirements.
- Proactively identify operational risks and implement mitigation plans.
- Support audits reviews and management reporting as required.
Needed experience for the rol
**Essential**
Proven experience leading operations service delivery or customer-facing teams in a regulated or complex environment.
Strong people leadership experience including managing managers or senior individual contributors.
Experience working with international stakeholders and distributed teams.
Excellent communication skills with the ability to operate confidently across cultures and seniority levels.
Strong operational mindset with a focus on execution quality and continuous improvement.
**Desirable**
Experience in payments fintech financial services or technology-enabled services.
Experience working with UK or European headquarters.
Background in account management project delivery or client operations.
Experience scaling or maturing operational teams.
Competences
- Communication & influence
- Innovation & digital transformation
- Leadership
- Resilience & adaptability
- Results oriented
- Strategic thinking
- Customer & market orientation
Apply now and Vibe with Us!
Required Experience:
Director
Key Skills
About Company
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