Manager Customer Success Management
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Provides leadership and oversight to the Customer Success Management group. Builds and maintains positive working relationships with an assigned group of customers ensuring efficient contract processing invoicing payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Customer Success Management by analyzing sales and performance data. Engages with customers in person or remotely and represents the company in retention situations. Coordinates appropriate and effective engagement between customers and company service providers and ensures ongoing and high levels of customer satisfaction.
Responsibilities
Directs the efforts of professional Customer Success Management Specialists. Works with Sales teams on retention of assigned customers by ensuring provision of exceptional customer care and follow-up. Ensures customers are met with on a regular basis in accordance with customer size and team activity. Collaborates with internal business leaders to introduce change and enhance both internal and external processes. Attends customer meetings as a DN management representative. Delivers customer and leadership communications and presentations. Provides leadership to team members to ensure installations and all customer administration is meeting targets. Closely monitors customer survey results and looks for and resolves root cause issues as required.
Qualifications
Provides leadership and oversight to the Customer Success Management group. Builds and maintains positive working relationships with an assigned group of customers ensuring efficient contract processing invoicing payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Customer Success Management by analyzing sales and performance data. Engages with customers in person or remotely and represents the company in retention situations. Coordinates appropriate and effective engagement between customers and company service providers and ensures ongoing and high levels of customer satisfaction.
Responsibilities
Directs the efforts of professional Customer Success Management Specialists. Works with Sales teams on retention of assigned customers by ensuring provision of exceptional customer care and follow-up. Ensures customers are met with on a regular basis in accordance with customer size and team activity. Collaborates with internal business leaders to introduce change and enhance both internal and external processes. Attends customer meetings as a DN management representative. Delivers customer and leadership communications and presentations. Provides leadership to team members to ensure installations and all customer administration is meeting targets. Closely monitors customer survey results and looks for and resolves root cause issues as required.
Qualifications
Required Experience:
Manager
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
