ServiceNow Change Management Analyst

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Details:

Stefanini Groupis looking for ServiceNow Change Management Analystfor a globally recognized company! For interested applicants click the apply button or you may reach out to Alfher Hidalgo at /Alfher for faster processing. Thank you!

Position Summary

We are seeking a ServiceNow Change Management Analyst to optimize change processes using the ServiceNow platform. The role combines ITIL-aligned change management practices ServiceNow configuration and workflow automation stakeholder coordination and reporting to reduce risk and improve deployment velocity. The ideal candidate has hands-on ServiceNow experience a strong understanding of change control processes and the ability to translate business requirements into platform improvements.

Key Responsibilities

Lead and manage the end-to-end change lifecycle in ServiceNow (creation review approval scheduling implementation validation closure).
Configure and maintain ServiceNow Change Management modules workflows UI policies business rules and notifications to support process requirements.
Design implement and maintain change models (standard normal emergency) and change templates.
Facilitate change advisory board (CAB) meetings and related communications; prepare agendas risk summaries and decision logs.
Partner with Release Configuration Incident Problem and Deployment teams to ensure coordinated and auditable change activities.
Create and maintain operational runbooks and process documentation; provide training and onboarding for stakeholders and change owners.
Implement automation for approvals risk scoring impact analysis and notifications to reduce manual effort and errors.
Help Build dashboards and reports (performance compliance SLAs failed changes emergency change metrics) and present insights to leadership.
Ensure compliance with audit and regulatory requirements for change controls and maintain a secure auditable trail of changes.

Details:

Required Qualifications

3 years working with ServiceNow including hands-on configuration and administration (for mid-level; adjust for senior).
Practical experience implementing and operating ServiceNow Change Management module(s): workflows business rules flows UI actions notifications.
Familiarity with ITIL change management concepts and best practices.
Experience facilitating CAB meetings and communicating risk/impact to technical and non-technical stakeholders.
Strong analytical and problem-solving skills; experience creating reports and dashboards (Performance Analytics Reporting or similar).
Excellent written and verbal communication skills

#LI-AH1

#LI-REMOTE

Required Experience:

Details:Stefanini Groupis looking for ServiceNow Change Management Analystfor a globally recognized company! For interested applicants click the apply button or you may reach out to Alfher Hidalgo at /Alfher for faster processing. Thank you!Position SummaryWe are seeking a ServiceNow Change Manageme...

Details:

Position Summary

We are seeking a ServiceNow Change Management Analyst to optimize change processes using the ServiceNow platform. The role combines ITIL-aligned change management practices ServiceNow configuration and workflow automation stakeholder coordination and reporting to reduce risk and improve deployment velocity. The ideal candidate has hands-on ServiceNow experience a strong understanding of change control processes and the ability to translate business requirements into platform improvements.

Key Responsibilities

Lead and manage the end-to-end change lifecycle in ServiceNow (creation review approval scheduling implementation validation closure).
Configure and maintain ServiceNow Change Management modules workflows UI policies business rules and notifications to support process requirements.
Design implement and maintain change models (standard normal emergency) and change templates.
Facilitate change advisory board (CAB) meetings and related communications; prepare agendas risk summaries and decision logs.
Partner with Release Configuration Incident Problem and Deployment teams to ensure coordinated and auditable change activities.
Create and maintain operational runbooks and process documentation; provide training and onboarding for stakeholders and change owners.
Implement automation for approvals risk scoring impact analysis and notifications to reduce manual effort and errors.
Help Build dashboards and reports (performance compliance SLAs failed changes emergency change metrics) and present insights to leadership.
Ensure compliance with audit and regulatory requirements for change controls and maintain a secure auditable trail of changes.

Details:

Required Qualifications

3 years working with ServiceNow including hands-on configuration and administration (for mid-level; adjust for senior).
Practical experience implementing and operating ServiceNow Change Management module(s): workflows business rules flows UI actions notifications.
Familiarity with ITIL change management concepts and best practices.
Experience facilitating CAB meetings and communicating risk/impact to technical and non-technical stakeholders.
Strong analytical and problem-solving skills; experience creating reports and dashboards (Performance Analytics Reporting or similar).
Excellent written and verbal communication skills

#LI-AH1

#LI-REMOTE

Required Experience: