Customer Operations Manager

BUILT ON FLAVOR. FUELED BY PEOPLE.

Whats it like to work at Kinders Well theres a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that theres also plenty of hard work. Because we dont just like flavor were obsessed with it.

With over 100 products sold nationwide were now a top-five brand in multiple flavor categories at Costco Walmart Whole Foods and more. Were not your typical CPG company. Privately held and founder-led we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue we need more smart-and-scrappy flavor-obsessed people to come aboard. If youre looking for a place where you can see the real impact of your work... this is it!Every day youll be part of a journey to add flavor to millions of meals and lives.

How youll have an impact at Kinders: As theManager Customer Operations you will act as resource to the Walmart and Sams Portfolio on non-product related customer service requests and issues. Receive ProcessConfirmand Coordinate Customer orders with 3PL partners/Sales/Supply work assignments of increasing complexity under moderate supervision with some latitude for independent cross functionally with Sales as well as Operations to escalate navigate as well as resolve issues and follow through with client until take escalated calls from External Customers Buyers or Sales members and use limited discretion/decision-making authority as needed to resolve customer product or service-related inquires coordinate with internal Customer support will work closely with internal stakeholders such as sales finance and operations as well as external partners ensuring that supply chain strategies support the overall business goals and growthobjectiveswhile embodying Kinders values.

Key Responsibilities:

• Business Performance & Reporting

  • Own weekly KPI tracking for Walmart and Sams including in-stocks OTIF inventory health and shipment performance vs plan.
  • Analyze performance trendsidentifyrisks and deliver actionable insights and recommendations.
  • Monitor daily in-stock Luminate and service reporting; escalate execution issues as needed.

  Forecasting & Demand Alignment

  • Partner with Supply Chain Demand Planning and Replenishment to supportaccuratedemand forecasts.
  • Recommend and support corrective actions tied to supply demand orexecutiondrivers.

  Item Modular & Inventory Management

  • Prepare for and support modular changes and resets ensuring inventory readiness and smooth execution.
  • Partner cross-functionally tooptimizeinventory reduce excess/abandoned inventory and support MOD transitions.

  Promotional Seasonal & Event Planning

  • Support event submissions and forecast inputs for Rollbacks features seasonal programs and special packs.
  • Align supply and inventory for key customer initiatives seasonal MODs and product changes.
  • Support operational execution for special projects shows and key customer presentations.

  Order Management Logistics & Customer Operations

  • Partner with Customer Operations to ensureaccurateorder processing prioritization and on-time shipment execution.
  • Track late or delayed shipments and escalate service risks.
  • Support coordination with warehouses carriers and 3PLs for efficient freight movement.

  Process Improvement & Cross-Functional Enablement

  • Develop tools templates and streamlined workflows to improve execution efficiency.
  • Help standardize reporting scorecards SOPs and documentation.
  • Serve as cross-functional operational support and backup as needed.

What You Bring to the Table

• • Minimum of5years of customer service experience preferably with Walmart background in consumer-packaged goods supply chain or operations
  • LUMINATE Experiencepreferable.
  • Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams and externalpartners.
  • Ability to set and achieve goals and engage in creative problemsolving.
  • Strong organization skills and attention to detail are necessary as well as commitment to seeing tasksthrough tocompletion.
  • Team player that works well cross functionally andseeksto collaborate across multiple functional areas in the organization.
  • Flexible efficient and motivated self-starter that requires little direction with a proven ability in creative problem solving and managing multiple priorities
  • A commitment and passion for being an active participant in our fast-pacedhigh growthcompany.
  • Proficient in Microsoft Office (Outlook Teams Word Excel PowerPoint) with SAP a plus.
  • Bachelors degree preferred but notrequired.

Things About the Way We Work

• No two days here are the same
• We try to be good team members and good communicators but we dont live by hierarchy and structure everyone is a difference maker here
• We make a lot of decisions in the face of incomplete information our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow
• We believe our job is to take smart risk not to eliminate risk
• We believe in growing our skills and becoming a better company with more managerial expertise but we are an entrepreneurial company at heart
• We arent trying to be average we want to do exceptional things and we are willing to work hard to achieve them

Location & Travel

The position will be based out of our Bentonville AR office with monthly to bi-monthly travel to our 20000 sq. foot office in Walnut Creek CA. We strongly believe in the power of culture and community and have a hybrid work structure with 3 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun.

SEASONED FOR SUCCESS:

• No two days here are the same.
• We try to be good team members and good communicators but we dont live by hierarchy and structure everyone is a difference maker here.
• We make a lot of decisions in the face of incomplete information our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow.
• We believe our job is to take smart risk not to eliminate risk.
• We believe in growing our skills and becoming a better company with more managerial expertise but we are an entrepreneurial company at heart.
• We arent trying to be average we want to do exceptional things and we are willing to work hard to achieve them.

BENEFITS THAT BRING MORE TO THE TABLE:

We offer a range of total rewards that may include paid time off 401k bonus / incentive eligibility equity grants competitive health benefits and other family-friendly benefits including parental leave. Kinders benefits vary based on eligibility and can be reviewed in more detail during the interview process.

OUR RECIPE FOR BALANCE:

We believe great culture starts with people. Were a people-first company built on connection collaboration and balance. Most of our work happens in the office to spark creativity and community but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.

WHERE EVERY INGREDIENT MATTERS:

Kinders is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need any accommodation during the application process or to perform these job requirements please reach out to us at