Customer Support Associate
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a Customer Support Associate to validate image sequences and video data monitor dashboards for alerts and identify any issues. The role also involves reporting observations and coordinating with team leads for quick resolution.
Responsibilities:
- Validate sequence of images and individual video clips on test data
- Regularly monitor the AI dashboard to oversee real-time alerts notifications and insights generated by our systems. Identify any anomalies deviations or potential issues within the data and take immediate action as necessary.
- Maintain effective communication with the team leads to keep them informed about ongoing tasks challenges and notable observations. Promptly report any technical issues concerns or patterns that require attention to ensure swift resolution.
Requirements:
- Prior experience in customer support data analysis or a related field is preferred.
- Comfortable working with image data dashboards and software tools.
- Good verbal and written communication skills to effectively interact with internal teams.
- Strong analytical and problem-solving skills to identify issues troubleshoot and provide solutions.
- Meticulous attention to detail to accurately reconstruct image sequences and identify anomalies.
- Ability to collaborate within a team-oriented environment sharing insights and contributing to collective success.
Timings: 4pm - 1am IST
Working days: 6 days (with rotational week off)
Note: We are looking for candidates who are based in Delhi.
How we work:
- We use Microsoft Teams for daily communication conduct daily standups and team meetings over Teams. and nbsp; and nbsp;
- We value open discussion ownership and a founder mindset. and nbsp; and nbsp;
- We prioritize design amazing UI/UX documentation to-do lists and data-based decision-making. and nbsp; and nbsp;
- We encourage team bonding through bi-weekly town halls destressing sessions with a certified healer and fun company retreats twice a year. and nbsp; and nbsp;
- We offer a 100% remote workplace model health insurance top performers eligible for attractive equity options mental health consultations company-sponsored upskilling courses growth hours the chance to give back with 40 hours for community causes and access to a financial advisor. and nbsp; and nbsp;
- Wobot is an Equal Opportunity Employer and nbsp; and nbsp;
