Operations Manager – Customer Success & Delivery
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Operations Manager
Location:Thane Mumbai
Work from Office Mon-Sat
Role Overview:
We are looking for a highly driven Operations Manager to lead and streamline our day-to-day operations in a fast-paced startup environment. This role requires someone who can build processes manage cross-functional teams and drive operational excellence with a strong ownership mindset.
Key Responsibilities
Manage end-to-end operations ensuring smooth execution across functions
Set up tools and design scalable processes to improve efficiency and productivity
Drive data-driven decision-making through MIS dashboards and performance tracking
Collaborate with internal stakeholders (Sales Product HR Finance) and external partners
Lead and manage teams ensuring high performance and accountability
Solve operational challenges with a proactive and execution-focused approach
Take ownership across multiple functions and operate beyond defined roles when required
Lead mentor and manage teams with maturity and empathy fostering a high-performance culture
Proactively identify and resolve operational challenges with a strong problem-solving and execution mindset
Take ownership across functions demonstrating flexibility and adaptability in a dynamic startup environment
Ensure a strong focus on customer success improving overall experience and handling escalations effectively
Maintain flexibility in working hours based on business needs and operational priorities
Build a positive team environment through effective people management and interpersonal skills
Requirements
Preferred Qualifications
Prior experience in a startup or high-growth environment
Exposure to operations tools / CRM / project management platforms
Proven track record of process improvements and impact-driven results
Benefits
Opportunity to build and scale operations from the ground up
Work closely with leadership and decision-makers
High ownership fast growth and dynamic work culture
Required Skills:
Preferred Qualifications Prior experience in a startup or high-growth environment Exposure to operations tools / CRM / project management platforms Proven track record of process improvements and impact-driven results
