AVEVA ERM Support Analyst

WILLWARE TECHNOLOGIES PRIVATE LIMITED

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Role :AVEVA ERM Support Analyst

Company Name : WillWare Technologies

Work Model : Hybrid / Fulltime

Experience : 2 to 5 Years

work Location : Bangalore / Hyderabad / Chennai / Pune / Delhi NCR

Job Description :

Provide L1/L2 support for AVEVA ERM handling incidents user queries monitoring and ensuring smooth application operations.

Key Responsibilities :

Act as first point of contact for ERM issues and requests
Log and track tickets in the system
Troubleshoot and resolve standard issues within SLA
Escalate complex issues to L2/L3 with proper details
Support users on access navigation and workflows
Monitor jobs interfaces alerts and data sync
Perform basic health checks and validations
Coordinate with users and technical teams
Prepare status updates and reports
Participate in KT and knowledge-sharing sessions

Required Skills :

Basic knowledge of AVEVA ERM
Understanding of ERP/ERM support processes
Experience in incident and ticket management
Familiar with tools like ServiceNow JIRA or Remedy
Good troubleshooting and analytical skills
Strong communication and documentation

Required Skills:

AvevaAVEVA PDMSERMEnterprise Resource ManagementServiceNowJIRAL1/L2Support Analysts

Role :AVEVA ERM Support Analyst Company Name : WillWare Technologies Work Model : Hybrid / Fulltime Experience : 2 to 5 Years work Location : Bangalore / Hyderabad / Chennai / Pune / Delhi NCR Job Description : Provide L1/L2 support for AVEVA ERM handling incidents user queries monitoring and ens...