Client SystemsHelp Desk Technician
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Job Location:
Wright Patterson AFB, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Koniag Tech Infrastructure Solutions LLC a Koniag Government Services company is seeking a Client Systems/Help Desk Technician with Top Secret security clearance to support KTIS And our government customer at Wright-Patterson AFB OH. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and is looking for an enthusiastic Client Systems/Help Desk Technician to work as part of a team to provide comprehensive IT support services for an Air Force Materiel Command (AFMC) customer at Wright-Patterson AFB Ohio including help desk operations hardware/software support network maintenance and asset management. This position requires on-site presence at Wright-Patterson AFB with both normal business hours and on-call emergency support capabilities. Telework is not an option. These positions require the ability to work in a fast-paced mission-critical environment with strict security. The successful candidate must demonstrate commitment to continuous learning and professional development to maintain currency with evolving technology and security Responsibilities:Help Desk Operations:Serve as primary point of contact for IT support requests and problem resolutionOperate help desk services during core hours (0700-1600) and provide 24x7 on-call emergency supportLog track and document all service calls in customers database applicationsProvide immediate phone support when feasible and follow up to ensure customer satisfactionHardware & Software Support:Install configure test deploy and maintain workstations servers and mobile devicesPerform diagnostics and troubleshooting of client systems peripherals and network connectionsSupport software installation configuration debugging and user assistanceManage warranty repairs and coordinate with vendors for maintenance servicesVIP Support:Provide priority support to General Officers Senior Executive Service Commanders and mission-critical personnelAsset Management (ITAM:Perform duties as IT Asset Management custodian to include managing receiving inventorying labeling deploying and decommissioning of IT equipmentConduct annual equipment validations and support Report of Surveys for missing equipmentProcess equipment designated for disposal quarterly or as space demandsNetwork & Systems Administration:Install maintain and monitor network segments including wireless networksPerform system administration tasks including upgrades security patches backups and access controlSupport multi-user platforms and server-based applicationsMaintain network drawings and configuration documentation using Government-supplied toolsSecurity & Compliance:Assist Information Assurance personnel with security compliance requirementsImplement and track compliance with network security ordersReport scans STIGs vulnerabilities to required organizationsSupport incident response activities per established Incident Response PlansTraining & Documentation:Prepare and conduct IT-related training for Government personnel and contractorsDevelop and maintain process diagrams reference documents and continuity guidesCreate user-accessible quick reference guides and documentationRequired Qualifications:Education & Experience:Associates degree in Information Technology Computer Science or related field (or equivalent experience)Minimum 3-5 years experience in IT support and help desk operationsExperience with DoD IT environmentsCertifications & Training:Current DoD 8140.01 Cyberspace Workforce Management certification commensurate with position levelCompTIA A Network or Security certification preferredClearance Requirements:Must be able to obtain and maintain Top Secret clearancePreference will be given to those with a current Top-Secret clearanceTechnical Skills:Proficiency with Windows and Linux operating systemsExperience with network troubleshooting and configurationKnowledge of hardware diagnostics and repair proceduresFamiliarity with ITAM database systems and asset trackingUnderstanding of cybersecurity principles and practicesSoft Skills:Excellent customer service and communication skillsStrong problem-solving and analytical abilitiesAbility to work independently and as part of a teamFlexibility to work extended hours and on-call support when requiredOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352
Required Experience:
IC
Key Skills
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
