Salesforce Business Systems Analyst (Quote to Cash)

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Salesforce Business Systems Analyst-Quote to Cash

About the Team

The Business Technology organization at Five9 enables the systems and solutions that run scale and transform how the company operates. We collaborate closely with business leaders across the enterprise to translate strategic priorities and operational needs into clear actionable requirements drive thoughtful prioritization and ensure the successful delivery of impactful technology initiatives.

As a Business Systems Analyst you will be the liaison between the IT Delivery team and business stakeholders (e.g. Sales Operations Revenue Operations and Finance). You will gather requirements provide detailed analysis facilitate discovery sessions and document functional specifications for the development documentation and testing of Salesforce (Sales Cloud and Service Cloud) and adjacent business systems supporting Lead-to-Cash/Order-to-Cash including core finance systems (e.g. ERP/GL) CPQ billing revenue recognition and reporting/analytics.

You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.

Key Responsibilities:

• Analyze business requests and translate into functional specifications
• Develop and document deep business processes and domain knowledge
• Capture use cases user stories and acceptance criteria for new requests
• Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio
• Lead UAT planning and execution including test cases defect triage and release readiness sign-off
• Partner with Finance and Accounting stakeholders to map and improve end-to-end processes across Order-to-Cash (e.g. invoicing credit/collections revenue recognition inputs and financial close impacts)
• Define requirements for integrations and data flows between Salesforce and core finance systems (e.g. ERP/GL billing tax) to ensure accuracy auditability and timely downstream processing

• Facilitate backlog grooming and prioritization in partnership with the Business Engagement Director
• Responsible for understanding business requirements creating/grooming user stories
• Understand and perform Agile sprints standard processes tool entry (Jira or similar) and execution
• Maintain high-level familiarity with other IT system/business application capabilities and scope definition to make recommendations and ask relevant questions about upstream/downstream functionality intersection points.
• Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

Qualifications:

• A bachelors degree or an equivalent qualification is required.
• 5 years experience as a Business Systems Analyst
• Experience with core finance systems (ERP/GL) and related processes (e.g. Order-to-Cash invoicing revenue recognition); experience with CPQ and/or billing systems and their Salesforce integrations (e.g. NetSuite and LogiSense)
• Hands-on experience documenting and supporting Salesforce-to-ERP integrations (e.g. APIs middleware/iPaaS ETL) including data mapping reconciliation and error handling
• Great at execution communication critical thinking coordination of work and problem solving.
• Ability to be organized timely follow-ups proactive at communication
• Proven ability to elicit requirements and translate them into user stories with clear acceptance criteria
• Experience working in Agile/Scrum teams including backlog refinement prioritization and sprint ceremonies
• Ability to support a cross-functional enterprise user base by managing multiple concurrent enhancements
• Strong written communication skills including process documentation release notes and end-user enablement materials

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.