[Pooling] Senior Principal Consultant

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Provide Consulting Services

Document and validate customers business requirements and map to NetSuite functionality
Configure/customize NetSuite application to meet customers business requirements
Conduct consulting sessions (on-the-phone and in-person) and document with meeting minute summaries
Attend project meetings and provide status on progress of activities and deliverables
Provide customers with as needed consulting and general assistance
Be a go-to resource for specific functional areas

Provide Sales / Account Management support

Support the sales cycle through solution review and feedback and assistance with scoping and estimation

Provide Team and Operational Management

Participate organize and facilitate regular Team Meetings
Contribute to the hiring process by screening applications and interviewing candidates
Serve as liaison with the rest of the GDC for work coordination and assignments
Channel staff feedback to the local Practice Manager
Enforce company policies and regulations

Contribute to internal PS initiatives

Contribute to the solutions repository/best practices knowledge share activities
Participate in Subject Matter Expert programs
Conduct Internal trainings on Subject Matter Expertise to filter out best practices
Interface with other departments on product features/solutions

Focus on Continuing Education

Contribute to internal knowledge share; Review posted feedback on a continuous basis
Participate in or Hold Continuing Education sessions
Conduct and be fully versed on functionality released with each new product upgrade

Key Competencies

Customer Service

Possesses a passion for helping customers find creative ways to more effectively run their businesses
Demonstrates strong consulting skills and Customer relationship acumen
Establishes credibility and rapport with internal and external stakeholders
Ability to influence customers to modify current business practices as required

Initiative

Exercises independent judgment in methods techniques and evaluation criteria for obtaining results
Ability to complete self- directed assignments and tasks
Ability to engage in the Sales process with little or no guidance from Management

Productivity

Ability to work in a deadline-focused environment consistently producing deliverables within agreed upon timeframes
Ability to manage multiple project commitments simultaneously
Achieves consistent utilization at or above established target %

Product Knowledge

Works on significant and unique services where analysis of data requires evaluation of several intangibles
Develops innovative plans based on customer needs to solve complex business workflow in the NetSuite environment
Be fully versed on functionality released with each new product upgrade
Solid understanding of customization options/tools available to extend standard configurations/functionality

Quality

Demonstrates excellent judgement in selecting methods and techniques for obtaining solutions
Ability to resolve complex issues per defined parameters and procedures and escalate when necessary

Problem Solving

Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
Demonstrates good judgement in selecting methods and techniques for obtaining solutions
Documents troubleshoots and escalates Support issues outside defined parameters
Ability to resolve routine issues per defined parameters and procedures and escalate when necessary
Ability to document reusable solutions
Exercises judgment within defined procedures and policies to determine appropriate action
Understands theories concepts principles and techniques to handle most situations without guidance
Quickly assesses customer needs develops innovative plans to solve complex business workflow and implements these plans in the NetSuite environment
Possesses a passion for helping customers find creative ways to more effectively run their businesses

Autonomy

Determines methods and procedures on new job assignments and may coordinate and/or lead team activities
Independently organizes and performs most work required within area

Decision Making

Ability to influence customers to modify current business practices as required
Ability to manage scope and expectations with the customer
Generally receives guidance and direction from other project resources (Consulting Technical Manager Project Manager) and Practice/Delivery Leads
Engages in the Sales / Account Management process with little or no guidance from Management.

Interpersonal Skills

Strong written and verbal communication skills
Strong presentation skills
Ability to establish credibility and rapport with internal and external stakeholders
Ability to work within project teams and collaborate cross-departmentally
Ability to communicate effectively with functional and technical resources

Soft Skills

Demonstrates full competence in business function
Ability to manage multiple projects

Technical Skills

Demonstrates exceptional financial and business skills.
Experience with software in a SaaS environment including any experience with Accounting Sales Force Automation Marketing Campaigns and Web presence
Consulting experience with QuickBooks Great Plains/Microsoft Dynamics Upshot ACT Goldmine MAS 90 Siebel Oracle SAP PeopleSoft JD Edwards NetSuite
Pre-sales consulting experience

Education

Bachelors degree preferably in Accounting or Management Information Systems
Masters degree or post graduate coursework preferred

Professional Experience

6 years experience in systems applications consulting with a consulting firm or software provider
3 years in a Consultant role implementing NetSuite full cycle

Promotion Criteria:

Demonstrates advanced knowledge in at least 2 major areas of NetSuite functionality i.e. ERP CRM Ecommerce OpenAir NFP
Regularly exceeds personal utilization targets on a quarterly basis
Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets
Contributes to internal PS Knowledge Share
Active participant in NetSuite Mentoring Program
Supports the Sales process as a PS Subject Matter Expert with minimal guidance from Management
Ability to lead a team of Consultants on large PS engagements

Reports To

Team Leads / Practice Manager

Qualifications

Career Level - IC3

Required Experience:

Staff IC

DescriptionProvide Consulting ServicesDocument and validate customers business requirements and map to NetSuite functionalityConfigure/customize NetSuite application to meet customers business requirementsConduct consulting sessions (on-the-phone and in-person) and document with meeting minute summa...