ServiceNow Enterprise Service Management

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Own end to end solution design for ESM capabilities on ServiceNow ensuring functional needs
are met through scalable compliant solutions aligned to the Golden Instance architecture.
Oversee solution design for specific ESM capabilities or functional waves (e.g. Finance
Procurement IT).
Review and validate the design coming from System Integrators and ensure design
Integrity.
Ensure consistent design patterns across IT HR Finance Legal etc. as they onboard
to the Golden Instance.
Ensure designs align to ServiceNow OOTB capabilities and reuse shared platform components
Participate in Architecture Review Board (ARB) reviews bringing forward solution designs and
trade offs.
Identify where functional needs require architecture decisions or exceptions escalating
Appropriately.
Partner closely with Development Integration and Testing Leads to clarify design intent and
resolve design time issues.
Validate that delivered solutions match approved designs and meet functional intent

Key Responsibilities: Own end to end solution design for ESM capabilities on ServiceNow ensuring functional needs are met through scalable compliant solutions aligned to the Golden Instance architecture. Oversee solution design for specific ESM capabilities or functional waves (e.g. Finance Procure...