Social Media Manager
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
MISSION
Navy Pier is the Peoples Pier Chicagos lakefront treasure welcoming all and offering dynamic and eclectic experiences through partnerships and programs that inspire discovery and wonder.
JOB SUMMARY
The Social Media Manager plays a key role in bringing our mission to life by developing and executing Navy Piers social media strategy to drive engagement awareness and loyalty. This position manages the Piers social presence across multiple platforms including content planning publishing community engagement and performance tracking. It also supports the creation of photo and short-form video content when needed to enhance campaigns and event coverage. The position collaborates with internal departments and external partners to ensure all social media initiatives align with Navy Piers brand voice strategic objectives and high-quality standards while centralizing assets providing insights and fostering consistent messaging across digital channels.
KEY DUTIES AND RESPONSIBILITIES
The duties and responsibilities listed below are representative of the knowledge skills and/or abilities required to successfully perform this job. Duties may include but are not limited to:
- Develop implement and manage social media strategies across Instagram Facebook X TikTok LinkedIn and YouTube including planning and publishing content in alignment with the overall marketing calendar.
- Manage and engage Navy Piers social media communities responding to comments messages and fostering positive interactions.
- Ensure all social media content for events promotions and campaigns reflect Navy Piers brand standards including visuals messaging influencer partnerships and paid social.
- Utilize social media automation and analytics tools to streamline posting track engagement and provide data-driven insights.
- Track and report on social media performance providing insights and recommendations to improve engagement reach and content effectiveness.
- Monitor trends platform updates and competitor activity to recommend innovative social strategies.
- Coordinate with internal departments and external agencies to centralize and share assets.
- Attend on-site events as needed to capture high-quality content or support live social media coverage.
EXPERIENCE
- Minimum 3 years of experience managing social media for a brand or organization including content planning publishing community engagement and performance tracking.
- A strong portfolio showcasing storytelling across social platforms including video and photo.
QUALIFICATIONS
- Ability to manage multiple projects meet deadlines and work independently in fast-paced high-energy environments.
- Familiarity with social media tools for posting scheduling and analytics (e.g. Meta Business Suite Hootsuite Sprout Social) as well as basic knowledge of SEO is preferred.
- Proficiency in Adobe Creative Suite (Premiere Lightroom Photoshop) CapCut Final Cut Pro Canva or similar tools is a plus.
- Strong verbal and written communication skills.
- Must work on-site at Navy Pier and able to work extended hours including early mornings nights weekends and holidays as required.
- Maintains professionalism and a positive attitude serving as an ambassador for Navy Pier and representing its mission and values both in and out of the workplace.
EDUCATION
- Bachelors degree in Marketing Communications Journalism Media Studies Film Production or a related field preferred.
PHYSICAL DEMAND
The preceding job description is not designed to be a complete list of all duties and responsibilities of the role and Navy Pier Inc. reserves the right to modify this role at its discretion.
Navy Pier Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion creed national origin age disability veteran marital status sex sexual orientation gender identity or any other characteristic protected by applicable law.
Required Experience:
Manager
Key Skills
About Company
JOB SUMMARY The Resource Development Team at Navy Pier is responsible for soliciting contributed revenues. These philanthropic funds support the mission-driven ...
